KRISTIN BAIN
SALYERSVILLE
Summary
Dynamic case manager with extensive experience at OVP Healthcare, excelling in care coordination and patient engagement. Proven ability to streamline appointment scheduling and enhance patient satisfaction through effective communication and relationship-building. Skilled in medical terminology and claims processing, consistently advocating for client needs to achieve optimal health outcomes.
Overview
11
11
years of professional experience
Work History
CASE MANAGER
ovp healthcare
Paintsville
10.2024 - 07.2025
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Monitored client progress through regular follow-up contacts.
- Counseled clients on available resources within the community that could help meet their needs.
- Participated in professional development activities related to case management best practices.
- Educated clients about mental health conditions, medications and self-care techniques.
PATIENT ENCOUNTER SPECIALIST
Ovp Healthcare
Paintsville
01.2024 - 09.2024
- Scheduled appointments, lab tests, and procedures for patients.
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
- Printed patient forms and reviewed charts to prepare for upcoming appointments.
- Completed monthly reports detailing referral statistics such as volume, wait times, etc.
- Educated patients on importance of following through with specialist appointments.
- Managed incoming faxes related to referrals, authorizations, and other pertinent information.
- Collaborated with healthcare providers to obtain required clinical information for approvals.
- Monitored status of submitted authorizations and followed up accordingly.
- Communicated with insurance companies to determine coverage and benefit eligibility.
- Reviewed medical records and gathered necessary documentation for prior authorization requests.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
MEDICAL RECEPTIONIST
Bayes Family Practice
Paintsville
10.2023 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
PHARMACY CLERK
Value Med
Paintsville
06.2021 - 08.2023
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Explained medication use and side effects under pharmacist direction.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Coordinate client care plans, enhancing service delivery and client satisfaction.
- Facilitate interdisciplinary team meetings, improving communication and outcomes.
- Utilize data analysis to streamline processes, achieving measurable efficiency gains.
- Advocate for client needs, fostering trust and positive relationships.
- Implement case management strategies, reducing service delivery time.
- Fostered strong relationships with clients, ensuring their needs were met while enhancing overall satisfaction and trust.
- Coordinated comprehensive care plans, leading to marked improvements in client health outcomes and service efficiency.
DIETARY COOK
Mountain Manor Of Paintsville
Paintsville
08.2021 - 11.2021
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
- Assisted in hiring and evaluating of new kitchen staff.
CASHIER/SALES ASSOCIATE
Dollar Tree
Prestonsburg
08.2019 - 06.2021
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
SALES ASSOCIATE
Walmart
Paintsville
06.2014 - 09.2014
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
HIGH SCHOOL DIPLOMA -
Magoffin County High School
Salyersville, KY05.2012
Skills
- Payment Collection
- Appointment Scheduling
- Medical Charting
- Patient Confidentiality
- Medical Terminology
- Pre-authorizations
- Data Entry
- Claims Processing
- Provider Relations
- Patient Referrals
- Prescription Coordination
- Customer Service
- Time Management
- Case manager
- Patient Engagement
- Care coordination
- Case documentation
- Appointment scheduling
References
- Karla spencer, ARH, 6062265862
- Jennifer young, ovp health, 6069390468
Personal Information
Date of Birth: 03/19/94
References
References available upon request.
Timeline
CASE MANAGER
ovp healthcare
10.2024 - 07.2025
PATIENT ENCOUNTER SPECIALIST
Ovp Healthcare
01.2024 - 09.2024
MEDICAL RECEPTIONIST
Bayes Family Practice
10.2023 - 01.2024
DIETARY COOK
Mountain Manor Of Paintsville
08.2021 - 11.2021
PHARMACY CLERK
Value Med
06.2021 - 08.2023
CASHIER/SALES ASSOCIATE
Dollar Tree
08.2019 - 06.2021
SALES ASSOCIATE
Walmart
06.2014 - 09.2014
HIGH SCHOOL DIPLOMA -
Magoffin County High School
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