Kristin Barrett
Queensbury,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Retail Lending Representative
Arrow Financial
Glens Falls, NY
04.2022 - Current
- Follow company policies for compliance and risk.
- Perform reviews of loan documents for accuracy and completeness.
- Perform credit histories for applicants for Direct Loans in the branches.
- Developed good relationships with the branches.
- Reviewed loan documentation and contracts for discrepancies and mistakes.
- Stay with lending regulations, industry trends, and market rates.
- Complete maintenance on customers' accounts so they are up to date and accurate.
- Provided support and guidance to and from colleagues to maintain a collaborative work environment.
- Experienced in Los, Excel, and Word.
- Book direct loans into Horizon.
- Secure liens through Vintek.
- Maintained accurate records of all secured Loans
Assistant Manager
Yankee Candle
Wilton, NY
07.2019 - 11.2021
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
Assistant Manager
Panera Bread
Queensbury, NY
02.2003 - 11.2021
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Directed recruitment, hiring, and training of new staff members.
- Ensured compliance with regulatory requirements and industry standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associates - Marketing And Sales
Adirondack Community College (Suny Adirondack)
Queensbury, NY06-1999
Skills
- Goal-oriented mindset
- Systems and software expertise
- Cross-functional team development
- Account servicing
- Product promotions
- Data entry proficiency
- Recruiting and interviewing
- Retail operations
- Team leadership
- Customer relations
- Microsoft office expertise
- Problem-solving
Timeline
Retail Lending Representative
Arrow Financial
04.2022 - Current
Assistant Manager
Yankee Candle
07.2019 - 11.2021
Assistant Manager
Panera Bread
02.2003 - 11.2021
Associates - Marketing And Sales
Adirondack Community College (Suny Adirondack)
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