Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Barrett

Largo,FL

Summary

Proven track record of enhancing client satisfaction and reducing errors at United Healthcare through meticulous eligibility determinations and exceptional customer service. Skilled in data entry and effective communication, adept at maintaining confidentiality and navigating public assistance programs. Demonstrated ability to streamline processes and foster teamwork across departments for high-impact results.

Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.

Overview

26
26
years of professional experience

Work History

Enrollment and Eligibility Specialist

United Healthcare
06.2022 - 07.2024
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Resolved discrepancies with client applications to verify eligibility.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Processed and certified documents for accuracy and compliance with government regulations.

Patient Transporter

Sarasota Memorial Hospital
01.2016 - 03.2021
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.

Special Projects Coordinator

Cyprexx Services LLC
07.2012 - 12.2015
  • Delivered high-impact results by skillfully guiding projects through all stages of planning, development, and implementation.
  • Conducted research and gathered key information for use in upcoming project planning.
  • Developed comprehensive project plans, outlining objectives, milestones, deadlines, and resource requirements.
  • Coordinated cross-functional teams for successful project completion, fostering collaboration and teamwork.
  • Fostered positive relationships with clients through transparent communication channels and proactive issue resolution efforts.
  • Evaluated project performance against established metrics, identifying areas for improvement and implementing corrective actions as needed.
  • Streamlined project management processes by implementing efficient tracking and communication systems.

Office Manager /Senior Inside Sales Representative

Florida Waterproofing Supply Inc.
06.1998 - 07.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Education

Business Management

Northwood University
West Palm Beach, FL

Skills

  • Data entry
  • Effective communication skills
  • Microsoft office
  • Telephone etiquette
  • Documentation and reporting
  • Verbal communication
  • Medicaid
  • Eligibility procedures
  • Confidentiality
  • Public assistance programs

Timeline

Enrollment and Eligibility Specialist

United Healthcare
06.2022 - 07.2024

Patient Transporter

Sarasota Memorial Hospital
01.2016 - 03.2021

Special Projects Coordinator

Cyprexx Services LLC
07.2012 - 12.2015

Office Manager /Senior Inside Sales Representative

Florida Waterproofing Supply Inc.
06.1998 - 07.2012

Business Management

Northwood University

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Kristin Barrett