Kristin Bass
Enfield,Ct
Summary
Goal-oriented Optical Store Management expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer experience. Hardworking, performance-oriented leader offering proven expertise in driving positive results, team supervision and campaign enhancement. Prepared to bring 18+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Market Manager
Lenscrafters
05.2021 - Current
- Managed store operations for optimal efficiency, streamlining processes and reducing overhead costs.
- Improved customer satisfaction with attentive service, quick issue resolution, and thorough followup.
- Delivered exceptional financial performance with diligent budget management and cost control initiatives.
- Developed high-performing teams through targeted recruitment, comprehensive training, and consistent coaching.
- Mentored aspiring leaders within the organization by providing growth opportunities, guidance, and support to foster their professional development.
Store Manager
L’Occitane en Provence
06.2016 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Destination Maternity
04.2012 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Associate of Science - Opthalmic Design And Dispensing
Ct State Community College
Middletown, Ct05.2025
Associate of Science - General Studies
Asnuntuck Community College
Enfield, Ct05.2023
Skills
- Leadership
- Sales Growth
- Communication
- Problem-solving
- Store operations
- Teamwork and Collaboration
- Performance Analysis
- Marketing initiatives
Leadership Experience
Successfully partnered with peers to create a developmental series for managers that are looking to grow within their role as leaders.
Communication Skills
Collaborates effectively with team members to ensure store operations run smoothly, and all client needs are being met. Proactively listens to needs of both team members and clients to increase team performance, client satisfaction, and revenue.
Roles And Responsibilities
Provides unsurpassed customer and patient service. Provides on-the-job coaching and development of team. Analyzes financial data to improve profitability. Surpasses company KPI metric expectations. Networking and recruiting of top talent, planning for and filling all open positions within 30 days and creating new roles within the team. Performs administrative duties such as payroll, inventory management, technical application and understanding. Co-plans with Doctor of Optometry partners to increase exams capacity and growth of practice and LC business. Conducts monthly safety inspections and adherence to all policies and procedures, as well as HIPAA privacy rules.
References
Available upon request.
Affiliations
- Connecticut Opticians Association
Certification
- Certified American Board of Opticians-Basic Certification, 2024
Timeline
Store Market Manager
Lenscrafters
05.2021 - Current
Store Manager
L’Occitane en Provence
06.2016 - 05.2021
Store Manager
Destination Maternity
04.2012 - 05.2021
Associate of Science - Opthalmic Design And Dispensing
Ct State Community College
Associate of Science - General Studies
Asnuntuck Community College
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