Kristin Baurichter
Fardo
Summary
Driven by a passion for excellence in hospitality and banking, I leveraged my problem-solving and cash handling skills at Comfort Suites Hotel to enhance guest satisfaction and streamline financial transactions. Recognized for outstanding customer service, I significantly improved guest loyalty and operational efficiency, embodying a results-oriented approach with a focus on achievements. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Busy setting. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Reliable Front Desk well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Comfort Suites Hotel
11.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Bank Teller
Uscu
03.2022 - 11.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Turned in excess cash to maintain drawer security.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Teller
EZ Money Loan Services
04.2019 - 03.2022
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Maintained friendly and professional customer interactions.
- Cashed Checks an did Payday Loans
- Sold Bitcoin
- Processed applications for new accounts.
Front Desk Agent
Days Inns
03.2017 - 03.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Education
High School Diploma -
Moorhead High School
Moorhead, MN06.2001
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Credit and cash payments
- Guest Relations
- Hospitality service expertise
- Guest accommodations
- Listening Skills
- Reservation Systems
- Front Desk Management
- Front Office Support
- Housekeeping
- Room assignments
- Registration processing
- Registration
- Reservations
Timeline
Front Desk Agent
Comfort Suites Hotel
11.2023 - Current
Bank Teller
Uscu
03.2022 - 11.2023
Teller
EZ Money Loan Services
04.2019 - 03.2022
Front Desk Agent
Days Inns
03.2017 - 03.2019
High School Diploma -
Moorhead High School
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