Kristin Bell
San Antonio,TX
Summary
Dynamic and results-driven professional with a proven track record at Evernorth Care Group, excelling in customer service excellence and appointment scheduling. Adept at utilizing advanced software to enhance efficiency and foster team collaboration, consistently achieving high patient satisfaction through effective communication and attention to detail.
Overview
7
7
years of professional experience
Work History
Patient Access Center
Evernorth Care Group
Mesa, USA
04.2019 - Current
- Managed scheduling for Primary Care and Dermatology appointments across 18 medical offices.
- Answered inbound calls and provided accurate information to patients.
- Documented detailed messages for providers to ensure effective communication.
- Requested medication refills and updated referrals on behalf of patients.
- Conducted outbound calls for patient reminders, referral outreach, and medication refill follow-ups.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created comprehensive documentation to maintain up-to-date information for team members through Excel and word documents.
Call Center Representative
DRS services inc
Scottsdale, USA
06.2018 - 04.2019
- Scheduled dental and medical appointments for over 150 offices using various systems.
- Operated scheduling software, including Dendritic and Nextgen, to enhance efficiency.
- Organized data sheets in Excel, ensuring accurate and accessible information.
- Took detailed notes during calls to maintain comprehensive records.
- Documented customer interactions accurately in the CRM system.
- Collaborated with team members to improve call resolution processes.
Education
General - Mesa, AZ
Red Mountain High
Mesa, AZ05.2012
Skills
- Customer service excellence
- Organizational skills
- Positive demeanor
- Call center operations
- Effective communication
- Attention to detail
- Team collaboration
- Customer outreach strategies
- Appointment scheduling
- Patient communication skills
- Call resolution techniques
- Call handling expertise
- Call control skills
References
References available upon request.
Timeline
Patient Access Center
Evernorth Care Group
04.2019 - Current
Call Center Representative
DRS services inc
06.2018 - 04.2019
General - Mesa, AZ
Red Mountain High
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