Kristin Bemis

Work History

Associate

Therma-Tru

Edgerton, OH

08.2018 - Current

Monitored inventory levels throughout the shift.
Identified potential process improvements that could increase efficiency and productivity.
Trained new staff members on proper machine operation techniques.
Maintained a clean and safe work area in accordance with OSHA standards.
Repaired defective parts using hand tools, power tools, welding equipment.
Communicated effectively with supervisors regarding job progress and safety issues.
Operated machinery to fabricate and assemble product components.
Collaborated with team members to meet tight deadlines while maintaining high-quality standards.
Evaluated current production processes and made forward-thinking adjustments to improve output.
Adhered strictly to established safety protocols when operating equipment.
Inspected finished products for defects or flaws.
Performed minor repairs on broken or malfunctioning machinery.
Followed written instructions regarding product assembly processes.
Completed necessary paperwork such as time cards, order forms.
Conducted quality control checks on all outgoing items prior to shipment.
Packaged completed products according to customer specifications.
Recorded production data into computerized system accurately and efficiently.
Moved items between machines, conveyors and transport equipment to meet production needs.
Examined final products for conformance with quality and design standards.
Inspected and repaired products to meet project expectations.
Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Organized raw materials for efficient use during production process.
Assembled components using automated equipment as well as manual labor.
Utilized hand tools such as screwdrivers, pliers, wrenches.
Communicated effectively with team members regarding tasks and progress.
Maintained inventory of materials and supplies, ensuring adequate stock levels.
Monitored production processes, troubleshooting any issues that arose.
Performed quality control checks on all products prior to packaging.
Documented actions by completing production and quality forms.
Reported defective items to supervisors for further inspection or repair.
Stacked boxes onto pallets for storage or shipment in an orderly manner.
Trained new employees on proper operation of machinery and safety protocols.
Sorted and packaged products to prepare for processing or shipment.
Identified problems related to assembly line operations and took corrective action.
Inspected finished goods for conformance with established standards.
Assisted in the assembly of components into finished products.
Ensured compliance with company policies and procedures at all times.
Followed safety protocols while operating equipment and handling materials.
Cleaned work areas and machines to maintain a safe and organized environment.
Kept accurate records of production data such as quantity produced and rejected items.
Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
Organized project components according to workflow.
Set up and adjusted machines and equipment to produce pre-determined results.
Conferred with management and subordinates to resolve problems or complaints.

Server Manager

Butler Eatn' Haus

Butler, IN

07.2007 - 07.2023

Communicated with kitchen staff to stay updated on item availability and customer wait times.
Presented food and beverages to guests at tables.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Greeted customers and provided menus.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Assisted other wait staff members in times of heavy customer traffic.
Answered questions about menu items, ingredients, and pricing.
Greeted customers, answered questions and recommended specials to increase profits.
Participated in team meetings to discuss new menu items or changes in policy.
Bussed tables as needed during peak hours.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maintained a clean work station by restocking supplies, wiping down counters.
Assisted in seating guests at tables or booths.
Performed basic math calculations when computing bills for customers' meals.
Prepared checks accurately and processed payments promptly.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Relayed orders to service bar and kitchen via point-of-sale register system.
Developed positive relationships with regular customers through friendly conversation.
Provided excellent customer service by addressing any complaints or concerns promptly.
Organized take-out orders efficiently according to customer requests.
Enforced safety guidelines for employees and patrons of the restaurant.
Checked back with customers throughout meal service to ensure satisfaction.
Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Replenished beverages when necessary.
Provided accurate change for cash transactions using a cash register system.
Took orders for food and drinks and delivered them to guests.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Parts Associate

SRT Prosthetics

Fort Wayne, IN

08.2016 - 08.2018

Followed standards of care and compliance per company and legal requirements.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Received and stocked incoming merchandise, arranging items in correct locations.
Followed up with suppliers to expedite back-ordered items or resolve discrepancies in deliveries.
Performed regular cycle counts to maintain accurate inventory levels.
Received, checked, and stocked parts inventory.
Answered phones promptly and courteously while providing excellent customer service.
Ensured that all stock was stored safely and securely according to company standards.
Maintained records of all transactions in the computer system.
Processed incoming orders and ensured accuracy of shipments.
Participated in physical inventories on a quarterly basis.
Created purchase orders for new parts as needed by shop personnel.
Investigated any issues regarding pricing, availability, returns.
Researched part numbers using online databases for customer inquiries.
Inspected incoming merchandise for damage or defects before stocking shelves.
Verified invoices against packing slips prior to payment processing.
Opened crates to replenish stocked items in proper aisles.
Received, examined and reshelved returned parts.
Assisted Manager with cycle counting for inventory control.
Managed returns from customers, verifying part numbers and condition prior to restocking or returning to vendor.
Processed customer orders in a timely fashion, ensuring accuracy of shipments.
Used POS systems to receive payment or obtain credit authorization.
Read catalogs, microfiche viewers or computer displays to determine replacement part stock numbers and prices.
Located and labeled parts to maintain organized inventory of stock.
Kept parts neatly stacked and ready for purchase to boost sales.
Wrote and recorded orders for merchandise or entered orders into computers.
Ordered or purchased supplies to maintain optimum inventory.

Call Center Agent

Gibson's Heating and Plumbing

Waterloo, IN

01.2014 - 06.2016

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Updated customer accounts, addresses and contact information within call management databases.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Maintained strong call control and quickly worked through scripts to address problems.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Audited customer account information to identify issues and develop solutions.
Took over 50-100 inbound calls per day, attentively listening to customers' questions and concerns.
Assisted customers with inquiries, issues and complaints via telephone, email and chat.
Managed customer accounts, including updating account information as needed.
Maintained detailed records of customer interactions using contact management software.
Performed other duties as assigned by supervisor.
Consulted with customers regarding needs and addressed concerns.
Greeted customers in a professional and courteous manner.
Followed up with customers regarding their satisfaction with product or service received.
Resolved customer service inquiries promptly and efficiently.
Completed up to 30 outgoing calls per day according to assigned call list.
Maintained up-to-date knowledge of company's products, services and promotions.
Participated in training sessions to stay abreast of new products, services, policies and procedures.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Consulted with customers to resolve service and billing issues.
Participated in daily huddles with team members in order to discuss common goals and objectives.
Maintained records of customer interactions, transactions, comments, and complaints.
Navigated through computer systems to review information and respond appropriately to callers.
Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Maintained high levels of professionalism while interacting with customers via phone or email.
Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Summary

Overview

Work History

Associate

Server Manager

Parts Associate

Call Center Agent

Education

High School Diploma -

Skills

Work Availability

Timeline

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