Kristin Berg
Orting,WA
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Professional Automotive Service Writer with 3 years of experience working at dealership repair shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models.
Overview
9
9
years of professional experience
Work History
Barista
Bean Hut Espresso/Mobile Coffee
08.2025 - Current
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Cup Of Jones Espresso/Mobile Coffee
04.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Automotive Service Writer
Rairdon Automotive Group/ Subaru
01.2024 - 08.2025
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
- Implemented routine scheduled maintenance programs for established customers.
Service Writer/Advisor
Way Scarff Ford Auburn
02.2023 - 12.2023
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Service Sales Representative
Cintas First Aid Division
02.2022 - 01.2023
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
parts/service cashier
Way Scarff Ford Auburn
09.2018 - 01.2022
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged return visits.
- Promoted store loyalty programs to customers, boosting overall membership enrollment.
- Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
- Reduced wait times for customers with speedy and precise cash register operations.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
Server
Claim Jumper
11.2017 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barista
Starbucks
10.2016 - 01.2018
- Provided quality food and beverage products while ensuring a postive customer experience
Barista
Beauty and the Beans
06.2017 - 12.2017
- Providing quality beverages and food items while maintaining a clean and functional environment that was cohesive to positive customer experience
Education
High School - business development
Auburn Senior High School
Auburn, WA06.2008
Skills
- Team collaboration
- Order taking
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Adaptive and creative
Timeline
Barista
Bean Hut Espresso/Mobile Coffee
08.2025 - Current
Automotive Service Writer
Rairdon Automotive Group/ Subaru
01.2024 - 08.2025
Barista
Cup Of Jones Espresso/Mobile Coffee
04.2023 - Current
Service Writer/Advisor
Way Scarff Ford Auburn
02.2023 - 12.2023
Service Sales Representative
Cintas First Aid Division
02.2022 - 01.2023
parts/service cashier
Way Scarff Ford Auburn
09.2018 - 01.2022
Server
Claim Jumper
11.2017 - 03.2021
Barista
Beauty and the Beans
06.2017 - 12.2017
Barista
Starbucks
10.2016 - 01.2018
High School - business development
Auburn Senior High School
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