Kristin Berg
Shingle Springs,CA
Summary
Highly organized and adaptable professional with strong leadership abilities and a collaborative mindset. Skilled at multitasking and managing competing priorities while maintaining accuracy and efficiency. Known for fostering teamwork, supporting others, and demonstrating empathy in challenging situations. Committed to creating positive working relationships and contributing to a productive, supportive environment.
Overview
2026
2026
years of professional experience
Work History
Full Time Household and Family Manager
Self-employeed
03.2013 - Current
- Manage daily household operations, including scheduling, budgeting, meal planning, and coordinating appointments.
- Oversee childcare responsibilities, supporting early education, scheduling activities, managing routines, and providing transportation.
- Handle household logistics such as vendor communication, maintenance coordination, and organization projects.
- Develop strong problem-solving skills by managing unexpected changes and complex schedules.
- Maintain financial records, track expenses, and optimize household budgets.
- Ability to multitask while keeping time-management as a priority
- Plan and execute family events, travel, and special projects.
Quality Assurance Specialist
Capay Organic
01.2011 - 03.2013
- Monitored inbound and outbound calls to evaluate agent performance, adherence to scripts, and compliance with company policies.
- Assessed call quality using standardized scoring guidelines and provided detailed feedback to agents and supervisors.
- Identified coaching opportunities by analyzing call trends, customer concerns, and performance gaps.
- Collaborated with training and management teams to develop quality standards, training materials, and process improvements.
- Managed high-stress customer interactions with professionalism, empathy, and patience.
Head Start Preschool Director
Glenn County Child and Family Servies
07.2005 - 06.2008
- Provided leadership and oversight for all Head Start program operations, ensuring compliance with federal, state, and local regulations, including Head Start Performance Standards.
- Supervised and supported staff, including teachers.
- Developed procedures and program plans to support high-quality early childhood education and family engagement services.
- Monitored classroom environments and curriculum implementation to ensure developmentally appropriate practices and school readiness outcomes.
After School Program Director
Child Development Inc.
2008 - 2010
- Developed and implemented engaging curriculum for confortable home-like feeling after-school program.
- Supervised staff to ensure compliance with safety regulations and program standards.
- Managed budgets and allocated resources effectively to maximize program impact.
Education
Master of Arts - Human Development
Pacific Oaks University
Pasadena, CA05-2008
Bachelor of Arts - Child Development
California State University, Chico
Chico, Ca05-2005
Skills
- Problem-solving
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Educational support
- Organizational expertise
Timeline
Full Time Household and Family Manager
Self-employeed
03.2013 - Current
Quality Assurance Specialist
Capay Organic
01.2011 - 03.2013
Head Start Preschool Director
Glenn County Child and Family Servies
07.2005 - 06.2008
After School Program Director
Child Development Inc.
2008 - 2010
Master of Arts - Human Development
Pacific Oaks University
Bachelor of Arts - Child Development
California State University, Chico