KRISTIN M. BILLE (PMP)
Senior Project Manager (Implementations, VMS, MSP, SaaS)
Lewisville,TX
Summary
- Tech-savvy PMP-certified Senior Project Manager and Solution Consultant with 20+ years of customer relationship management and software implementation experience, well versed in all aspects of agile and waterfall project management methods from inception to completion
- Detail-oriented with excellent project-building and leadership skills to carry out complex projects and related tasks under tight deadlines with confidence and enthusiasm. Consistently selected for high-profile external and internal projects including but not limited to large high-profile global implementations, advisory committees related to future state software features/functionality, business process improvement, Vendor Management System (VMS) conversions acquisitions/expansions, standardized scoping methods, etc.
- Ability to design solutions and manage projects independently, or as part of a larger global team across multiple time zones, with a track record of on-time rollouts that met all project milestones and surpassed quality expectations
- Excels in all areas of project management and designing and configuring complex technology solutions that meet client objectives using key software functions such as standard system integrations, configurations, and workflows
- Ability to manage multiple projects simultaneously with a high degree of accuracy
- Experienced with successfully leading and managing large projects with geographically dispersed team members
- Excellent communication skills and extensive experience working with clients and partners
Skills
Software Implementation (SaaS) Project Manger, Project Management Professional (PMP)
Risk Analysis and Management (RAID Log Tracking)
Project Planning and Development (MS Project, Smartsheet, etc)
Salesforce & FinancialForce Admin, Admin Training/Exposure to ServiceNow
Integration Requirements Exposure (API's, Boomi, Workday, SAP, Oracle, etc)
Graphs/Charts/Pivot Tables/Data Analysis (Excel)
Advanced understanding of Vendor Management Systems (Beeline, IQN and, CHIMES VMS)
Functional & Business Requirements Documentation (Office, Google, Word, PowerPoint, Visio)
Contract/SOW Review/Response, RFP (Various methods)
Leadership, Team building, Scope Control, Stakeholder and Change Management
CRM/Tickets/Defect Tracking (ServiceNow, Salesforce, JIRA, Confluence)
Testing and Conversion Plans (SIT, UAT, Data)
Technical Pre-Sales/Solution Consulting/Demo's/Training
Report Writing/Basic Database Queries (Salesforce, Oracle BI Publisher, Basic SQL)
Overview
25
25
years of professional experience
Work History
Senior Project Manager, Implementation
Randstad
06.2023 - Current
- Maintained schedules to meet key milestones at every project phase.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Conducted detailed post-project evaluations to identify key learnings and areas for improvement, fostering culture of continuous improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
Senior Project Manager (PMP)/Solution Architect
Genpact
2 2022 - 5 2023
- Assigned to multiple concurrent projects within the Digital Orchestration Team
- PMP Senior Project Manager for a ServiceNow Procurement Service Management (PSM) Project, managing large project staff of global resources located in India, UK, and US. Involved in SOW negotiation, Project initiation, planning, team formation, kick-off, stakeholder management, establishing and conducting weekly/monthly status meetings, risk mitigation, reporting, requirements gathering sessions, and managing overall project budget and timeline
- Solution Architect and Project manager for a project involving solution design and implementation of Genpact's proprietary Business Process Management (BPM) Software, for a large Media/Entertainment company. Created overall project plan, and conducted requirements sessions to evaluate existing procedures and areas for process improvement and automation using BPM Software. Prepared documentation to support business requirements and overall solution design. Configured solutions in BPM Software within the test environment and conducted UAT sessions to gain approval for promotion to production. Deployed solution in production, conducted training sessions with client and Customer Care Team to ensure a smooth transition to support post hyper care
- Conducted solution design and blueprinting exercises for multiple projects across several verticals (Scientific, Retail, Media/Entertainment)
- Learned and adapted quickly to new technology and software applications (Genpact Proprietary BPM Software and ServiceNow)
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Skilled at working independently and collaboratively in a team environment
- Adaptable and proficient in learning new concepts quickly and efficiently
- Excels in all areas of project management and designing and configuring complex technology solutions that meet client objectives using key software functions such as standard system integrations, configurations, and workflows
- Ability to manage multiple projects simultaneously with a high degree of accuracy
- Experienced with successfully leading and managing large projects with geographically dispersed team members
- Organized and detail-oriented with a strong work ethic
- Excellent communication skills, both verbal and written
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Senior Project Manager/Sr. Solution Consultant
Beeline
09.2019 - 02.2022
- Senior Implementation Project Manager, experienced in agile and waterfall methodologies. Involved from SOW execution to completion including, contract review, project planning, budget management, resource management, stakeholder management, vendor management, RAID logs, status reporting, escalations, project documentation, requirements, testing, training, data gathering, data migration, hyper care, and transition to support post-go-live
- Lead and provide consulting on a variety of small and large-scale internal and external facing projects. Projects have included but not been limited to global client expansions, ERP system changes/updates, product enhancements/improvements, Managed Service Providers (MSP) and Vendor Management System (VMS) conversions/cut-overs, data migration projects, customer support improvement initiatives, implementation methodology, etc.
- Provided consulting services in areas of the best use of VMS technology to meet strategic sourcing and business needs of clients and Partners
- Conducted technical/business process design requirements gathering sessions to gain a thorough understanding of client's needs
- Designed, tested, documented, and delivered software solutions that create measurable value and leverage clients' investment in Beeline and IQN VMS technology
- Served as Trusted Advisor to foster program maturity and alignment with best practices
- Managed project scope, schedule, status, and documentation
- Partnered with project team members to identify and quickly address problems
- Directed changes to project scope and cost and implemented appropriate change management processes to keep the project on track
- Communicated project plans and progress to key stakeholders and project contributors
- Solutions have resulted in contract renewals for 5 large global clients that saw cost reductions after automating manual processes
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders
Senior Customer Success/VMS Solution Consultant
Beeline
01.2017 - 09.2019
- Provided technical and business consulting services to meet strategic sourcing and business needs of clients and Partners. Resulting in reduced process inconsistencies and effective training of team members on best practices and protocols
- Designed, tested, documented, and delivered software solutions that create measurable value and leverage clients' investment in Beeline and IQN VMS technology
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Designed and delivered creative solutions to capture financial details that would produce valid financial costing details on transactions. This solution saved our client 4-8 hours per week when processing invoices in SAP
Business Process Excellence Manager/Salesforce & FinancialForce Admin
Beeline
01.2014 - 01.2017
- Led over 20+ high-profile company-wide projects creating a positive impact on internal and external customer satisfaction
- Salesforce and FinancialForce Administrator - Responsible for daily system maintenance/administration, process improvements, reporting, training, system documentation, and issue resolution
- Consulted with cross-functional teams to design and build solutions within Salesforce ad FinancialForce applications aligning to strategic initiatives
- Created and delivered presentations to executive leadership that outlined the objectives, status, and effectiveness of each project
- Designed, documented, and delivered solutions that were both system and process based meeting the needs of internal and external customers
- Reviewed current processes to address issues and gaps. Evaluated the impact of process change on the overall operation and determined return on investment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Skilled at working independently and collaboratively in a team environment
Senior Project Manager
Beeline
01.2009 - 01.2014
- Responsible, and accountable for implementing IQN's cloud-based VMS and MSP to meet the unique strategic business and organizational objectives of each client. Projects implemented range from $20M-$300M in spend annually for global clients in multiple industries
- Lead effort to convert 23 clients acquired from software acquisition
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance
- Facilitate requirements gathering sessions and document future state processes related to contingent labor and SOW/Project based spend
- Provide business consulting, knowledge expertise in VMS/MSP management, ensuring that customers fully utilized software solution and services
- Consult clients in best practices and make recommendations to modify to enhance overall effectiveness in areas of on/off-boarding, job titles/rate cards, time capture, invoicing, and reporting as well as integrations with client systems (SAP, PeopleSoft, Oracle, SSO, Web Services, Kronos, Maximo, Solomon, various data warehouse programs, etc.)
- Design, build and configure solution within both test and production environments
- Develop and conduct user acceptance testing
- Design and create report suites custom to each client that will allow visibility into all aspects of the client's program such as financial, operational, and executive overviews
- Coach, mentor and train new and existing project team members as needed in all aspects of the VMS/MSP IQN program implementation methodology
- Direct coordination of all implementation tasks involving each client's vendors (contracts, data collection, set up, training, and post-go-live activities
- Design communications and change management plan and provide the client with suggested communications and timing to ensure a smooth transition
- Develop training plan, and training materials and deliver training to all system users prior to program rollout. This includes web and in-person training sessions as well as support following the launch of the program
- Keep current on industry best practices, software features, and functionality ensuring each client implementation receives the best possible solution
- Present weekly project reports and executive status reports detailing issues, risks, and status of the project as compared to the schedule
- Directed project scope and cost changes and implemented appropriate change management processes to keep the project on track
Pre-Sales Solutions Consultant
Beeline
06.2007 - 01.2009
- Provided in-person and web demonstrations of IQN's Vendor Management System as well as sales consulting assistance to sales executives and staffing partners as part of the sales process
- Instrumental in securing several strategic new clients for IQN and contributed to future growth of several existing clients
- Requirements gathering sessions with prospects, staffing partners as well as clients to identify how IQN's Vendor Management System and/or Managed Services could fill prospect or client needs
- Reconfigured application to meet and exceed prospect/client needs in the areas of requisition management, services procurement management, SOW/Contracts Management, time and expense, billing and invoicing as well as standard and ad-hoc reporting functionality
- Ensured that demonstrations flowed seamlessly and were free from any complications
- Researched competitors to find out strengths and weaknesses, increasing the overall effectiveness of the sales process (RFx, Meetings, demonstration, etc.)
- Met with sales account executives as well as outside staffing partners to identify a strategic approach for the sales process
- Prepared RFI/RFP responses and reported on sales progress, using Salesforce.com, Phone, meetings, and other data as required
- Attended product management meetings to learn about new functionality and provide feedback regarding product direction
- Built demonstration environments from the ground up, including the development of multiple detailed custom reports
- Maintained thorough knowledge of IQN's software, upgrades, and functionality to ensure effective product demonstrations and technical capabilities were communicated effectively to prospects and clients
- Attended trade shows and provided product demonstrations during trade shows as required
Business Development Director MSP/VMS SW Region
Ensemble Chimes Global
05.2005 - 05.2007
- Responsible for new business development of Fortune 500 companies in AR, AZ, CA, OK, and TX. Met and exceeded sales quota of $50M, instrumental in selling over $170M in new business and contract renewals
- Identified and created multiple VMS/MSP opportunities for the organization via daily cold calling, e-mail, marketing campaigns, trade shows, etc.
- Reviewed, responded to, and handled delivery of RFI/RFP responses. Prepared presentations for meetings
- Delivered technical product demonstrations which included several web-based modules for requisitioning, time and expense, billing, Professional Services/SOW, and Reporting
- Managed pricing and contract negotiation for complex services and software
- Maintained and grew a prospect database Act and PeopleSoft CRM for assigned territory
Director of Program Operations Global MSP/VMS
Ensemble Chimes Global
01.2001 - 05.2005
- Responsible for the direction and management of 3 major accounts (Sabre, American Airlines, and Perot Systems) spanning the US and UK, totaling over $100M in client spending annually. This included managing on-site staff as well as 200+ vendors, 400+ vendor representatives, and 1,000+ contingent resources
Planned, implemented, and managed the delivery of new business units into the system - Managed vendors and all related contingent workforce metrics, ensuring the best possible supply chain for the customer. Acted as a liaison between the customer and suppliers to facilitate the bid process, securing the best pricing models. Negotiated terms and conditions of the Master Service Agreements and Subcontractor Supplier Agreements. Resolved issues with suppliers related to any area of the program (VMS system, invoicing, performance, conduct, contractor issues, etc.)
- Provided process and software training services to all new suppliers and managers entering the program
- Planned, implemented, and managed the delivery of new business units into the system
- Provided strategic human resource management and consulted with leaders in the areas of employee relations, team development, problem resolution, contractual obligations, confidentiality, intellectual property, FLSA, HIPAA, background, drug screening, and client policies and procedures
- Assisted with implementation on two of these major accounts and grew revenue/headcount by 400
Sales and Operations Management
Personnel Groups of America, First Word Staffing
03.1990 - 12.2000
- Handled all sales management responsibilities for 2 profit centers including prospecting, qualifying, appointment setting, market analysis for competitive pricing, reviewing, preparing, and presenting bids. Increased profit contribution by 60% and sales by 29.8% for both profit centers
- Sold, implemented, and staffed a large vendor on-premise account and grew the account from 8 contingent workers to 50+ in approximately 2 months from inception
Grew divisions serviced from one to six and expanded services outside of the DFW area - Managed customer base of 165+ customers on an annual basis as well as internal staff for 2 branch offices including recruiting, new hire process, salary negotiation, termination, employee relations, payroll, co-employment, ADA, EEO, Worker's Compensations, risk management (site tours and safety inspections), unemployment management, performance evaluations, recommended salary increases, team building, and employee relations
- Trained all new hires on computer systems, company policies, and procedures. Developed internal training guides, materials, and performance measurement materials. Maintained zero percent turnover in internal staff for 4 years
- Recruited for all job types through networking, Internet colleges, trade schools, community organizations, weekly job postings, and a multitude of classified advertising sources. Tracked responses with the internal database on a weekly basis and met with customers on a regular basis to determine recruiting needs
- Prepared and presented monthly, quarterly and annual reviews for clients including expenditures, quality assurance, human resources issues as well as recruiting and hiring metrics
- Handled forecasting and budgeting for 2 profit centers, responsible for general ledger, accounts payables, accounts receivables, collections, and payroll
Education
Trade School - Travel And Business
McConnell School (No Longer in Operation)
Minneapolis, MNDiploma
Madison East
Madision, WIAccomplishments
- PMP Certification
- CCWP SOW Expert Certification Course
- Leadership Development/Quality Customer Service
- Global Award for Best supporting Non EMEA Employee
- Recognition Mentoring/Managing Company Acquisition
- Best Implementation North America
- Special Recognition EMEA
- Seven Habits of Highly Effective People-The Leaders Course
- Certified Zumba Instructor - 2016 - Present
Timeline
Senior Project Manager, Implementation
Randstad
06.2023 - Current
Senior Project Manager/Sr. Solution Consultant
Beeline
09.2019 - 02.2022
Senior Customer Success/VMS Solution Consultant
Beeline
01.2017 - 09.2019
Business Process Excellence Manager/Salesforce & FinancialForce Admin
Beeline
01.2014 - 01.2017
Senior Project Manager
Beeline
01.2009 - 01.2014
Pre-Sales Solutions Consultant
Beeline
06.2007 - 01.2009
Business Development Director MSP/VMS SW Region
Ensemble Chimes Global
05.2005 - 05.2007
Director of Program Operations Global MSP/VMS
Ensemble Chimes Global
01.2001 - 05.2005
Sales and Operations Management
Personnel Groups of America, First Word Staffing
03.1990 - 12.2000
Senior Project Manager (PMP)/Solution Architect
Genpact
2 2022 - 5 2023
Trade School - Travel And Business
McConnell School (No Longer in Operation)
Diploma
Madison East