Kristin Bjork
Summary
Dynamic professional with a proven track record in program management and partnership building, notably at Heart Of Texas Hospice. Excelled in increasing patient census by strategic outreach and enhancing referral rates by 40%. Skilled in educational leadership and problem-solving, adept at fostering professional relationships and ensuring patient satisfaction.
Overview
17
17
years of professional experience
Work History
Community Education Coordinator
Heart Of Texas Hospice
01.2024 - Current
- Managed budgets, ensuring the sustainability of community education initiatives.
- Increased community awareness of available resources through effective marketing strategies and targeted outreach efforts.
- Conducted assessments of referrals for appropriate admission criteria and followed up with each.
- Managed and executed all aspects of the organization's marketing efforts.
- Increased patient census in a new market through strategic community outreach.
- Developed and nurtured positive working relationships with both current and potential referral and payor sources.
- Guided patients and their families through end-of-life care decisions and education.
- Delivered comprehensive in-service education to facility personnel on hospice care.
Patient Care Coordinator
Baker Orthotics And Prosthetics
11.2021 - 01.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Educated patients and families on insurance requirements, ensuring a clear understanding of coverage.
- Enhanced referral rates by 40% by implementing strategic marketing and fostering professional relationships.
Staffing Coordinator
Acara Solutions
11.2018 - 11.2021
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Successfully onboarded more than 150 employees, maintaining adherence to federal regulations.
Education
Associate of Applied Science - Health Care Administration
Elgin Community College
Elgin, IL01-1994
Skills
- Project evaluation
- Partnership building
- Adult education
- Educational leadership
- Program management
- Problem-solving
Timeline
Community Education Coordinator
Heart Of Texas Hospice
01.2024 - Current
Patient Care Coordinator
Baker Orthotics And Prosthetics
11.2021 - 01.2024
Staffing Coordinator
Acara Solutions
11.2018 - 11.2021
Associate of Applied Science - Health Care Administration
Elgin Community College
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