Kristin Blum

● Daily shift management (i.e. daily responsibilities of an AM)

● Assist with recruiting/interviewing/hiring/training/developing/disciplining/firing

● Maintain sales KPIs (70% team closing percentage)

● Provide sales training

● Manage the AM manual

● Be the leader on the floor to provide help/oversight to the AM team

● Be the model for what a stellar AM should look and act like

● Lead training sessions/meetings

● Special projects - be available to contribute and/or lead projects

● Prepare for 1-1 with DOS

● Call center management

● Lead your team ○ Weekly 1-1’s

○ Ticket review

○ Review recorded calls

○ Personal development

Closes new accounts by answering phone and email inquiries.
Building rapport, providing technical information and preparing leak quotes for customers.
Provide the first level of leak detection education and schedule appointments for customers.
Record customer interactions, details of inquiries, complaints or questions, as well as actions taken.
Dispatch technicians.
Process Payments.
Updates job knowledge by participating in educational and training opportunities.
Provide the wow factor in every interaction.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Updated reports, managed accounts, and generated reports for company database.
• Coordinated special projects and managed schedules.
• payment schedules
• ordered materials for jobs
• quickbooks
• accounts receivables
• accounts payable
• Collecting mail
• Recording payroll hours
• Estimates
• Invoices
• Shipping and receiving
• Telephones
• Scheduling
• Filing
• Checking inventory
• Customer service