Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent consumer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Performance Quality Improvement Director
Redwood Community Services
09.2020 - Current
Responsible for oversight of Performance Quality Improvement, Program Analyst, and Billing Departments
Direct supervision of 5-7 staff, indirect supervision of 10-15 additional staff
Development and maintenance of data tracking mechanism for all agency programs, supporting informed decision making
Member of agency Leadership team
Monitoring of compliance and adherence to regulations of multiple regulatory oversight bodies, including site certifications and Policy and Procedure development and maintenance
Lead regular internal program audits to support compliance and reduce risk
Lead agency accreditation process, ensuring successful outcome
Implementation and maintenance of agency-wide electronic health record
Extensive use and knowledge of Periscope SQL reporting program to develop and refine reports across all agency programs to support real-time insight into programs, promoting adherence to regulations and reducing risk.
Director of Operations
Tapestry Family Services
11.2015 - 09.2020
Responsible for oversight of Administrative Department, including supervising team of 3-6 staff members
Direct liaison with various oversight bodies
Responsible for developing, updating, and monitoring multiple periodic reports for agency, county, and state reporting
Creation and implementation of policy and procedure for Admin Department and entire agency
Monitoring of compliance and adherence to Medi-Cal regulations
Member of agency Leadership Team
Lead all-staff trainings on various safety topics
Responsible for oversight of agency’s electronic health record system, as Super User, and providing direct technical support to all staff members
HR functions including recruitment and onboarding
Coordinator of agency’s Performance Quality Improvement Committee
Responsible for agency contract reviews and adherence, oversight of department spending
Responsible for assisting with all IT aspects of agency
Oversight and introduction of new electronic health record system for foster care department, including all coordination with software company, negotiation of costs, system set-up, training of staff members, and maintenance of system
Website management.
General Manager
Performance Coatings Inc
05.2008 - 11.2015
Responsible for managing and overseeing 10-15 warehouse production and employees, procurement, inventory, safety, regulatory, and shipping as well as customer service
Completed sales and order entry and general office management
Responsible for all monthly, quarterly, and annual environmental reporting and audits, shipping compliance and training
Knowledge of state and international shipping regulations, annual shipping & safety training
Acted as liaison to local EPA, AQMD, and CUPA
Managed physical inventory and manufacturing software
Assisted in creating and sourcing new products and planning and facilitating equipment purchases
Communicated regularly with and built relationships with customers, distributors, vendors, and regulatory agencies
Provided backup to accounting, customer service, and sales
Responsible for hiring and terminating production staff as required.
Education
Bachelor of Science - Agriculture Business
Fort Hays State University
Hays, KS
12.2021
Skills
Microsoft Office (advanced knowledge of Excel and Word)
Adobe Pro
Electronic Health Record implementation and management
SQL query writing
Advanced reporting writing and data management skills
Effective leadership and people management
Compliance and quality assurance
Compliance and quality assurance
Volunteer Experience
Potter Valley Unified School District, Middle School Girls Basketball Coach, Lead practices and games for combined A and B teams of 18 + girls in 6th, 7th, and 8th grades, Develop practice drills and plays to build skill and confidence, Represent PVUSD when visiting opponents’ facilities, demonstrating professionalism and sportsmanship, Hold players and parents accountable for demonstrating a high level of sportsmanship, Instill ethics and values in players while also developing skills for life-long success, 10/2018, Present, Rachel Fansler, Athletic Director
Mendocino County Art Academy, Board of Directors, Serve in volunteer position on Board of Directors, most recently as Vice President, Actively participate in meetings to develop vision and mission of academy, Represent academy by attending community events to promote interest and awareness, Academy development is currently on hold due to COVID-19, 2017, 2022, Gary Wallaert, Director
Leadership Mendocino, Class XXVIII, Participated in year-long leadership program throughout Mendocino County, Completed program and graduated in 2022, 2021, 2022
References
Brandi Page, (707)391-5993, TFS, Director of Finance & HR
Alicia Logan, (707)472-0350, RQMC, Business Administrator