Kristin Brake
Waterford
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1991
1991
years of post-secondary education
Work History
Fine Jewelry Specialist
Waterfall Jewelers & Gemologists
Waterford
10.2022 - Current
- Assisted customers in selecting fine jewelry based on preferences and styles.
- Maintained inventory records using specialized jewelry management software.
- Educated clients about gemstone quality, care, and maintenance practices.
- Collaborated with team members to ensure exceptional customer service experiences.
- Organized and displayed jewelry collections to enhance visual appeal in the store.
- Handled repairs and resizing requests with precision and attention to detail.
- Processed sales transactions efficiently while ensuring compliance with store policies.
- Resolved customer complaints quickly and professionally.
- Operated cash registers accurately to process payments from customers.
- Developed relationships with vendors to obtain best prices for merchandise.
- Assisted in the design of custom jewelry pieces for clients.
- Maintained store security by monitoring shoppers' activities.
- Performed daily maintenance duties such as cleaning and polishing displays.
- Tracked shipments from vendors to ensure timely delivery of merchandise.
- Inspected returned items for defects before accepting them back into inventory.
- Demonstrated knowledge of gemstones, metals, styles, trends, pricing.
- Provided detailed information to customers on product features and benefits.
- Ensured that store displays were attractive and inviting at all times.
- Greeted customers and provided assistance with selecting jewelry items.
- Processed special orders in an efficient manner while meeting deadlines.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
Sales Floor Associate
St. Vincent De Paul
Waterford
03.2020 - 04.2022
- Assisted customers in finding products and provided recommendations based on needs.
- Organized merchandise displays to enhance customer experience and visibility.
- Processed transactions accurately using point-of-sale systems and handled cash registers.
- Maintained cleanliness and orderliness of sales floor to ensure a welcoming environment.
- Educated customers about the organization's mission and initiatives to encourage support.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Created positive experiences for customers through friendly conversations during transactions.
- Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
- Processed payments and maintained accurate drawers to meet financial targets.
- Resolved customer complaints promptly and professionally according to company policies.
- Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
Server
Der Dutchman Restaurant
Bellville
07.2016 - 04.2019
- Provided excellent customer service in a fast-paced dining environment.
- Delivered food and beverages accurately to tables in timely manner.
- Managed guest orders using restaurant point-of-sale system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Server
Paul Revere Family Restaurant
Lexington
06.2009 - 07.2016
- Provided excellent customer service in a fast-paced dining environment.
- Delivered food and beverages accurately to tables in timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers on restaurant procedures and menu items.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Lexington High School
Lexington, OHSome College (No Degree) - Associate of Arts
North Central State College
Mansfield, OHSkills
- Inventory management
- Visual merchandising
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Time management
- Adaptability
- Strong communication skills
- Cash handling proficiency
- Engaging with diverse customers
- Task prioritization
- Store policies understanding
- Teamwork and collaboration
- Honest and dependable
- Documentation and reporting
- Positive customer engagement
- Goal setting
- Self motivation
Timeline
Fine Jewelry Specialist
Waterfall Jewelers & Gemologists
10.2022 - Current
Sales Floor Associate
St. Vincent De Paul
03.2020 - 04.2022
Server
Der Dutchman Restaurant
07.2016 - 04.2019
Server
Paul Revere Family Restaurant
06.2009 - 07.2016
Lexington High School
Some College (No Degree) - Associate of Arts
North Central State College