Kristin Broccio
Staten Island,NY
Summary
Recent graduate from Bryant and Stratton College with a 3.9 GPA, demonstrating strong academic performance and a commitment to excellence. Proven leadership skills developed through managing three restaurants, achieving the first managerial role at age 19. Exceptional problem-solving and organizational abilities, evidenced by successful identification and correction of errors in medical records. Prepared to tackle challenges in the medical billing field with a calm demeanor and a focus on accuracy.
Overview
7
7
years of professional experience
Work History
Head Hostess
Sofia's Taqueria
Staten Island, New York
02.2025 - Current
- Led team of hostesses to streamline front-of-house operations, enhancing guest satisfaction., ensuring efficient front-of-house operations.
- Trained new hostesses on greeting protocols and customer service standards.
- Coordinated with kitchen and waitstaff to elevate dining experiences through effective communication.
- Assisted in planning special events and accommodating large parties, ensuring seamless service.
- Responded to customer inquiries regarding hours, seating, and wait times.
- Answered phone calls to provide dining information and process reservations.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Maintained inventory of hosting supplies, including menus and silverware.
Medical Receptionist
Dr. Pompa M.D.
Staten Island, New York
04.2023 - 01.2025
- Managed patient check-ins and verified insurance information to ensure accuracy and streamline appointment processes.
- Answered multi-line phones, addressing inquiries from patients and medical offices to enhance communication and service.
- Scheduled patient appointments and managed daily calendars with precision.
- Confirmed scheduled appointments with patients while obtaining necessary details.
- Facilitated communication between medical staff and patients to optimize service flow and improve patient satisfaction.
- Processed patient records using electronic health record systems efficiently.
- Maintained a clean, welcoming reception area to ensure positive patient experiences.
- Managed billing processes, collecting payments from patients effectively.
Manager
Royal Crown Bakery
Staten Island, New York
09.2021 - 03.2023
- Supervised daily bakery operations and staff activities for optimal performance.
- Managed inventory levels, ensuring timely supply of ingredients.
- Coordinated scheduling to optimize workforce deployment during peak hours.
- Implemented quality control measures that ensured consistent product standards.
- Developed performance evaluations to boost team productivity.
- Trained new employees on baking techniques and safety protocols.
- Resolved customer inquiries and complaints with professionalism.
- Collaborated with suppliers to secure favorable terms for ingredient procurement.
Personal care assistant (PCA)
Freedom Care
New York, New York
05.2020 - 05.2021
- Assisted clients with daily living activities and personal hygiene to enhance comfort and independence.
- Provided companionship and emotional support to foster positive client relationships and emotional well-being.
- Monitored health status and reported changes to healthcare professionals.
- Administered prescribed medications while maintaining accurate records.
- Coordinated transportation for clients to medical appointments and social events.
- Recorded daily activities and observations in client care logs to ensure accurate tracking of client progress.
Manager
Donut World
Staten Island, New York
04.2019 - 05.2020
- Evaluated team member skills to optimize task assignments and improve overall efficiency.
- Established efficient workflow processes throughout the organization.
- Reviewed completed work for consistency, quality, and compliance with standards.
- Led mentoring program for newly hired employees to enhance understanding of company programs.
- Created action plans from customer feedback to improve service quality.
- Resolved employee conflicts by guiding adherence to company policies.
- Analyzed business performance data to forecast results for upper management.
- Evaluated individual and team performance to identify improvement opportunities.
Assistant Manager
Veranda Cafe
Staten Island, New York
11.2018 - 03.2019
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing service efficiency.
- Managed customer service inquiries and complaints to improve customer satisfaction and loyalty.
- Resolved customer complaints promptly to enhance dining experiences.
- Organized training sessions for new hires to foster workplace familiarity.
- Ensured compliance with safety regulations and company policies.
- Assisted in operational strategy development for improved efficiency.
- Created detailed reports on sales trends, inventory levels, and financial data to support informed decision-making.
Education
Medical Billing & Coding Diploma - Medical Billing & Coding
Bryant & Stratton College
Buffalo, NY01-2024
Skills
- Microsoft Office 365
- Electronic health records
- Multi-line phone handling
- Medical terminology
- Data entry
- Insurance verification
- Records management
- HIPAA compliance
- Client documentation
- Time management
- Team collaboration
- Customer service
- Conflict resolution
- Active listening
- Problem solving
- Attention to detail
- Medication management
- Medical office administration
- Medical records management
Training
- HCAS129: Electronic Health Records
- MCCG137: Diagnostic Coding
- MCCG100: Intro Into Reimbursement and Coding
- HCAS123: Healthcare Terminology
- HCAS133: Survey of Anatomy and Physiology
- HCAS143: Human Disease and Drug Pharmacology
- MCCG150: ICD Procedural Coding
- MCCG146: CPT and HCPCS Level II Coding
References
Furnished upon request
Timeline
Head Hostess
Sofia's Taqueria
02.2025 - Current
Medical Receptionist
Dr. Pompa M.D.
04.2023 - 01.2025
Manager
Royal Crown Bakery
09.2021 - 03.2023
Personal care assistant (PCA)
Freedom Care
05.2020 - 05.2021
Manager
Donut World
04.2019 - 05.2020
Assistant Manager
Veranda Cafe
11.2018 - 03.2019
Medical Billing & Coding Diploma - Medical Billing & Coding
Bryant & Stratton College