Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kristin Bugg

Cleveland,OH

Summary

Dynamic professional with a proven track record in customer service and conflict resolution at Independence Business Supply. Adept at managing high-stress situations and fostering client loyalty through empathetic communication. Skilled in escalation management and product knowledge, driving sales growth and team satisfaction in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Independence Business Supply
10.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

General Manager

Pizza Hut
01.2012 - 08.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

High School Diploma -

James Ford Rhodes
Cleveland, OH
05-2004

Skills

  • Customer service
  • Conflict resolution
  • Escalation management
  • Product knowledge

Timeline

Customer Service Representative

Independence Business Supply
10.2021 - Current

General Manager

Pizza Hut
01.2012 - 08.2021

High School Diploma -

James Ford Rhodes

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Kristin Bugg