Kristin Burke
Boone,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Administrative Graduate Assistant
Appalachian State University- Reich College Of Education
Boone , NC
08.2024 - Current
- Answer the main phone line and direct questions to the appropriate area
- Assist students, faculty, staff, and visitors when they enter the office
- Scan and file documents
- Collaborate with faculty on special projects related to curriculum development and program assessment.
- Create flyers and materials, working closely with the communications team to promote campus events.
Crisis Counselor II
Volunteers Of America Western Washington
Everett , WA
06.2022 - 06.2024
- Provided crisis intervention, suicide prevention and brief supportive counseling to clients who were in emotional distress
- Conducted assessments of clients per regional and program policies and procedures
- Managed interactions with clients to ensure appropriate level of support was provided in an efficient manner
- Adhered to policies & procedures
- Accurately and efficiently documented client interactions
- Met or exceeded established key performance indicator goals
- Utilized current technologies to interact with clients and members of the community
- Provided professional assessment, consultation, and coordination
- Attended staff meetings and trainings on local and regional levels
- Acted as mentor and coach to new staff
Crisis Counselor
REAL Crisis Intervention
Greenville , NC
07.2019 - 06.2022
- Crisis Counselor via telephone, walk-in and off-site services
- Suicide Intervention Counselor
- Maintain accurate client data
- Must document all calls accordingly
- Identify new and emerging trends, challenges and issues, in suicide intervention
- Identify client trends and implement programming to enhance services
- Responsible for overseeing the accuracy and enhancement of the I/R suicide intervention database
- Represent and enhance relationships on behalf of REAL Crisis Center with local agencies, organizations and community groups
- Identify client trends and implement programming to enhance services
- Continuously enhance REAL Crisis's resource materials for crisis intervention
- Assist with fundraising and special events for REAL Crisis
- Other duties as assigned
- Ensure compliance with approved Board policies and procedures and laws governing the organization's operations
- Ensure that all legal, grant and contractual obligations are met.
Transition Coordinator
Trillium Health Resources
Greenville , NC
11.2015 - 04.2018
- The Transition Coordinator helps develop a plan to transition an individual into the community once they have been identified as interested in community-based mental health or housing services
- Transition Coordinator then works with other providers connected to the individual and assists with transitioning them into the community and independent living.
MST Family Counselor
Youth Villages
Greenville , NC
04.2014 - 09.2015
- Conducted primary family therapy activities using structured and strategic interventions to address structure, needs, unity of parenting and relationships, monitoring of peer relationships of youth, community, and extended family support
- Coordinated treatment planning- Prepared, reviewed, and submitted monthly paperwork documentation for youth, families, and referral agencies.
Foster Care Specialist
METHODIST HOME FOR CHILDREN
Greenville , NC
08.2010 - 09.2013
- Worked with client, therapeutic foster family, and family of origin to fulfill service needs
- Managed a juvenile justice contract for 3 counties
- Coordinated service delivery with other agencies involved with the client
- Responsible for maintaining licensing of assigned foster homes
Behavioral Health Specialist
RHA Health Services
Asheville , NC
10.2008 - 02.2010
- Worked as part of Community Support Team in helping mentally ill and substance abuse consumers
- Created individualized person centered plans
- Assisted consumers in obtaining and maintaining basic needs.
Psychiatric Technician
Carolinas Medical Center- Randolph
Charlotte , NC
06.2003 - 01.2009
- Observe and record patient behavior
- Listen to and address patient concerns
- Administer medication or other treatment as prescribed by a doctor
- Monitor patient vital signs
- Help patients with daily tasks such as eating and bathing
- Serve meals to patients
- Help facility staff keep a clean environment
- Accompany patients on field trips
- Have conversations or play games with patients
- Restrain violent patients when necessary
- Help transport patients from one facility to another or help transport them within a facility
Education
Master of Arts - Liberal Studies
University of North Carolina at Greensboro
05.2010
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
05-2003
Skills
- Child & Family Counseling
- Case Management
- Crisis Intervention
- Crisis Management
- Mental Health Counseling
- Behavioral Health
- Managed Juvenile Justice Contract for 3 counties
- Safety Planning
- Documentation skills
- De-Escalation Techniques
- Suicide Prevention
- Reflective listening
- Family Dynamics
- Psychosocial Support
- Treatment Planning
- Intervention Support
- Excellent Communication
- Multitasking
- Written Communication
References
References available upon request.
Timeline
Administrative Graduate Assistant
Appalachian State University- Reich College Of Education
08.2024 - Current
Crisis Counselor II
Volunteers Of America Western Washington
06.2022 - 06.2024
Crisis Counselor
REAL Crisis Intervention
07.2019 - 06.2022
Transition Coordinator
Trillium Health Resources
11.2015 - 04.2018
MST Family Counselor
Youth Villages
04.2014 - 09.2015
Foster Care Specialist
METHODIST HOME FOR CHILDREN
08.2010 - 09.2013
Behavioral Health Specialist
RHA Health Services
10.2008 - 02.2010
Psychiatric Technician
Carolinas Medical Center- Randolph
06.2003 - 01.2009
Master of Arts - Liberal Studies
University of North Carolina at Greensboro
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
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