Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Burroughs

Swisher,IA

Summary

Self-motivated and reliable professional with a strong commitment to completing tasks thoroughly and on time. Detail-oriented approach ensures high-quality work and efficiency in all projects. Collaborative team player focused on contributing positively to the company I work for.

Overview

37
37
years of professional experience

Work History

Customer Service Representative

F&M Bank
Cedar Rapids, IA
04.2024 - Current
  • Develop strong relationships with customers by providing personalized assistance and support.
  • Perform administrative tasks such as filing paperwork, updating databases, and generating reports.
  • Answer customer inquiries via phone, email, and chat.
  • Balance a cash drawer, vault, and ATM daily.
  • Maintain detailed records of customer interactions, transactions, and comments for future reference.
  • Resolve client issues by working with other departments when necessary.
  • Identify opportunities for upselling additional products or services based on customer needs.
  • Conduct regular follow-up calls with customers after resolving their issues.
  • Maintain a high level of professionalism when dealing with difficult customers.
  • De-escalate problematic customer concerns, maintaining a calm, friendly demeanor.

Operations Specialist

Central State Bank
Cedar Rapids, Iowa
02.2022 - 04.2024
  • Ensured compliance with regulatory requirements across all operations.
  • Processed property tax and insurance payments accurately and efficiently.
  • Analyzed daily reports to identify errors and discrepancies.
  • Balanced cash transactions and ATMs daily to uphold accuracy.
  • Verified wire transfers to ensure security of transactions.
  • Balanced all bank transactions daily.

Secretary/Receptionist

Stutsmans
Fairfax, Iowa
06.2020 - 02.2022
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Provided administrative support to the Office Manager and other staff members.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Assisted with accounts receivable and accounts payable functions.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Maintained organized filing system of paper and electronic documents.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Mapped all fields for the custom application.

Owner/Secretary

Pro Ag Supplies, Inc.
Walford, Iowa
01.1988 - 06.2020
  • Oversaw budgeting and financial management.
  • Placed product orders as needed.
  • Tracked inventory.
  • Processed all accounts receivable and accounts payable.
  • Worked under stressful time constraints to accomplish tasks.
  • Maintained positive customer relations, and solved any disputes in a timely manner.
  • Documented and followed all regulations that were required for our industry.

Education

Linn Mar High School
Marion, Ia
01-1983

Skills

  • Customer service
  • Conflict resolution
  • Database management
  • Cash handling
  • Customer relationship management
  • Regulatory compliance
  • Follow-up communication
  • Time management
  • Attention to detail
  • Effective communication
  • Problem solving
  • Team collaboration
  • Verbal and written communication
  • Key holder experience
  • Multi-line telephone operations
  • 10-key
  • Prioritization
  • Courteous demeanor
  • Recordkeeping strengths

Timeline

Customer Service Representative

F&M Bank
04.2024 - Current

Operations Specialist

Central State Bank
02.2022 - 04.2024

Secretary/Receptionist

Stutsmans
06.2020 - 02.2022

Owner/Secretary

Pro Ag Supplies, Inc.
01.1988 - 06.2020

Linn Mar High School

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Kristin Burroughs