Kristin Canaday
Charlotte,NC
Summary
Dynamic hospitality professional with extensive experience, excelling in customer service and reservation management. Proven ability to enhance guest satisfaction through effective communication and problem resolution. Skilled in cash handling and maintaining organized operations, contributing to a welcoming atmosphere and repeat business.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Receptionist
Royal Inn Rockhill
12.2021 - 05.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Resolved service-related problems and documented actions in system.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
Waitress Supervisor
Shawker's Bar and Grill
08.2020 - 10.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
Housekeeping Cleaner
Motel 6 Hotel
05.2018 - 05.2019
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Education
High School Diploma -
Clover High School
Clover, SC2012
Skills
- Reservation management
- Professional appearance
- Customer service
- Teamwork and collaboration
- Computer skills
- Hospitality services
- Cash handling
- Time management
- Payment processing
- Room availability
- Reservations
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Professionalism
Timeline
Hotel Front Desk Receptionist
Royal Inn Rockhill
12.2021 - 05.2023
Waitress Supervisor
Shawker's Bar and Grill
08.2020 - 10.2022
Housekeeping Cleaner
Motel 6 Hotel
05.2018 - 05.2019
High School Diploma -
Clover High School
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