KRISTIN CARRILLO-FAUBION

• Provide evidence-based individual and group counseling to adults receiving medication-assisted treatment for opioid use disorder, supporting recovery, relapse prevention, treatment engagement, and behavioral change.

• Conduct comprehensive psychosocial assessments and develop individualized, patient-centered treatment plans based on identified clinical and case-management needs.

• Maintain a caseload requiring 20+ hours of direct patient contact weekly while completing timely clinical documentation, progress notes, treatment-plan updates, admissions, transfers, and discharge documentation

• Collaborate within a multidisciplinary treatment team including medical providers, nursing staff, clinical leadership, and fellow counselors to coordinate comprehensive patient care.

• Apply motivational interviewing, therapeutic engagement,

psychoeducation, and evidence-based substance-use interventions to address barriers to recovery and promote treatment adherence.

• Educate patients regarding substance use disorders, medication-assisted treatment, recovery processes, health concerns, coping strategies, and relapse prevention.

• Maintain compliance with organizational, state, federal, confidentiality, and clinical documentation requirements applicable to substance-use treatment.

Credentials: Florida Registered Mental Health Counselor Intern | MCAP License application submitted/pending

• Conducted mental health assessments and developed personalized treatment plans.
• Managed a caseload of 150+ clients, ensuring timely care and thorough clinical documentation.
• Led individual and group therapy, collaborated with multidisciplinary teams, and provided crisis intervention.
• Trained colleagues in job duties and provided ongoing support as needed.
• Implemented evidence-based psychotherapeutic practices, and evaluated program outcomes.
• Delivered targeted interventions for complex mental health issues, including co-occurring disorders.
• Enhanced service quality through ongoing training and streamlined documentation.
• Fostered client engagement to promote insight and recovery.

• Worked remotely from home.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Effectively resolved billing disputes and deescalated dissatisfied customers.

• Worked remotely from home.
• Completed intake assessment forms.
• Answered phone calls and assisted clients with whatever they required.
• Collected, verified, recorded and processed client demographics, income information, and medical needs analysis.
• Enhanced office productivity by handling high volume of callers per day.

• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
• Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention.
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
• Provided individual substance abuse counseling services to students with adjustment issues and partnered to facilitate weekly support groups.

• Fields daily inbound calls and makes routine outbound calls to assist patients with understanding pharmacy's processes.
• Collected patient co-pay and issued receipt to confirm payment.
• Investigated, triaged and resolved patient issues to encourage positive experience during patient calls.

• Provided individual counseling and care coordination under supervision.
• Completed biopsychosocial assessments.
• Provided cognitive behavioral therapy, person-centered therapy, solution-focused brief therapy, relapse prevention, harm reduction, motivational interviewing, and/or skills training.
• Performed crisis intervention.

• Provided cognitive behavioral therapy, person-centered therapy, solution-focused brief therapy, relapse prevention, harm reduction, motivational interviewing, and/or skills training.
• Maintained adherence to Medicaid and Medicare service requirements.
• Led supportive group discussions and education sessions with alcohol and drug users and families.

• Provided therapeutic services to opiate dependent individuals with co-occurring mental health disorders receiving outpatient methadone maintenance treatment.
• Facilitated weekly Music Therapy and Resiliency Groups.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.