KRISTIN CARRILLO-FAUBION
Ocala,FL
Summary
Dependable professional of over 13 years serving diverse needs of clients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
10
10
years of professional experience
Work History
Mental Health Professional
Centurion Health
Ocala, FL
07.2024 - Current
- Conducted mental health assessments and developed personalized treatment plans.
- Managed a caseload of 150+ clients, ensuring timely care and thorough clinical documentation.
- Led individual and group therapy, collaborated with multidisciplinary teams, and provided crisis intervention.
- Trained colleagues in job duties and provided ongoing support as needed.
- Implemented evidence-based psychotherapeutic practices, and evaluated program outcomes.
- Delivered targeted interventions for complex mental health issues, including co-occurring disorders.
- Enhanced service quality through ongoing training and streamlined documentation.
- Fostered client engagement to promote insight and recovery.
Customer Service Representative
NES
Ocala, FL
03.2024 - 07.2024
- Worked remotely from home.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Effectively resolved billing disputes and deescalated dissatisfied customers.
Remote Intake Coordinator
Alliance For Aging
Miami, FL
03.2023 - 11.2023
- Worked remotely from home.
- Completed intake assessment forms.
- Answered phone calls and assisted clients with whatever they required.
- Collected, verified, recorded and processed client demographics, income information, and medical needs analysis.
- Enhanced office productivity by handling high volume of callers per day.
Counselor
Memorial Healthcare Services
Hollywood, FL
06.2022 - 03.2023
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
- Provided individual substance abuse counseling services to students with adjustment issues and partnered to facilitate weekly support groups.
Patient Service Coordinator
MenMD
St Petersburgh, FL
03.2019 - 02.2020
- Fields daily inbound calls and makes routine outbound calls to assist patients with understanding pharmacy's processes.
- Collected patient co-pay and issued receipt to confirm payment.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient calls.
Counselor/Case Management
BoardPrep Recovery Center
Tampa, FL
08.2018 - 02.2019
- Provided individual counseling and care coordination under supervision.
- Completed biopsychosocial assessments.
- Provided cognitive behavioral therapy, person-centered therapy, solution-focused brief therapy, relapse prevention, harm reduction, motivational interviewing, and/or skills training.
- Performed crisis intervention.
Licensed MH Counselor
Albuquerque Treatment Services
Albuquerque, NM
02.2018 - 06.2018
- Provided cognitive behavioral therapy, person-centered therapy, solution-focused brief therapy, relapse prevention, harm reduction, motivational interviewing, and/or skills training.
- Maintained adherence to Medicaid and Medicare service requirements.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
Licensed MH Counselor
Duke City Recovery Toolbox
Albuquerque, NM
09.2016 - 12.2017
- Provided therapeutic services to opiate dependent individuals with co-occurring mental health disorders receiving outpatient methadone maintenance treatment.
- Facilitated weekly Music Therapy and Resiliency Groups.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Education
Master of Science - Clinical Psychology, Neuropsychology
University of Texas
Tyler, Texas06.2013
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL12.2009
Skills
- Bilingual (English/Spanish)
- MAT (Methadone and Suboxone) Counseling
- High-volume Caseload Management Experience (120-150)
- Maintained Compliance: 42 CFR Part 2, HIPAA, and state OTP Regulations
- Scheduling and Calendar Management
- Microsoft Office Suite
- Email and Phone Communication
- Time Management and Task Prioritization
- Attention to Detail and Accuracy
- Team Collaboration and Office Coordination
- Customer Service and Client Relations
Timeline
Mental Health Professional
Centurion Health
07.2024 - Current
Customer Service Representative
NES
03.2024 - 07.2024
Remote Intake Coordinator
Alliance For Aging
03.2023 - 11.2023
Counselor
Memorial Healthcare Services
06.2022 - 03.2023
Patient Service Coordinator
MenMD
03.2019 - 02.2020
Counselor/Case Management
BoardPrep Recovery Center
08.2018 - 02.2019
Licensed MH Counselor
Albuquerque Treatment Services
02.2018 - 06.2018
Licensed MH Counselor
Duke City Recovery Toolbox
09.2016 - 12.2017
Master of Science - Clinical Psychology, Neuropsychology
University of Texas
Bachelor of Science - Psychology
University of Central Florida