Overview
Work History
Education
Skills
Timeline
Generic

Kristin Cassidy

Saint George

Overview

17
17
years of professional experience

Work History

Assistant Manager of Operations

Lululemon Athletica
12.2023 - Current
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Optimized inventory management by closely monitoring stock levels and placing timely orders.
  • Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Property Management

Empire Blu
02.2019 - Current
  • Maintain reports for clients
  • Maintain Google docs spreadsheets
  • Docusign
  • Assist with maintenance requests
  • Maintain customer records
  • Maintain calendar for reservations, cleanings, and inspections

Bank Teller

Deseret First Credit Union
08.2022 - 12.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Cross-sold credit cards, loans and other bank products.

Assistant General Manager

Gap Inc./Old Navy
01.2013 - 07.2022
  • Merchandise manager of women’s and men’s departments
  • Signage and markdown accuracy
  • Customer service and sales
  • Administration
  • Cash handling
  • Direct supervisor of department manager and pricing and shipment manager
  • Hiring and scheduling
  • Training and development

Operations Manager

Office Max
09.2012 - 01.2013
  • I was responsible for auditing signage, inventory, sales, cash audits, and reporting

Customer Service

Smith's Marketplace
10.2008 - 12.2010
  • Customer service
  • Returns and exchanges
  • Bill pay
  • Western union
  • Ticket sales
  • Administration support
  • Cashier

Education

Psychology

Utah Valley University
Orem, UT

High school diploma - undefined

American Fork High School
American Fork, UT

Skills

  • Sales administration
  • Training & development
  • Data entry
  • Cash management
  • Accounts Payable
  • Office Management
  • Pricing
  • Event Planning
  • Customer service
  • Microsoft Outlook
  • Payroll
  • DocuSign
  • Auditing
  • Property Management
  • Personal Assistant Experience
  • Marketing
  • Guest Services
  • Accounts Receivable
  • Account Management
  • Google Docs
  • Financial Report Writing
  • Salesforce
  • Merchandising
  • Bookkeeping

Timeline

Assistant Manager of Operations

Lululemon Athletica
12.2023 - Current

Bank Teller

Deseret First Credit Union
08.2022 - 12.2023

Property Management

Empire Blu
02.2019 - Current

Assistant General Manager

Gap Inc./Old Navy
01.2013 - 07.2022

Operations Manager

Office Max
09.2012 - 01.2013

Customer Service

Smith's Marketplace
10.2008 - 12.2010

Psychology

Utah Valley University

High school diploma - undefined

American Fork High School

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Kristin Cassidy