Kristin Chamberlin
Hemet,CA
Summary
Dynamic leader with a proven track record at Wells Fargo Bank, enhancing operational efficiency and fostering teamwork. Excelled in workflow optimization and customer service, significantly improving process efficiency and client satisfaction. Skilled in Microsoft Office and adept at project management, consistently exceeding performance targets through innovative strategies and collaborative efforts.
Overview
25
25
years of professional experience
Work History
Sr Operations Processor
Wells Fargo Bank
10.2017 - 10.2023
- Checked records for accuracy and completeness, and corrected errors.
- Reduced processing time with meticulous attention to detail and accurate data entry.
- Assisted in the development of new procedures, leading to improved overall operational efficiency.
- Maintained strict adherence to company policies and regulations, minimizing risk exposure for the organization.
- Managed multiple priorities effectively, ensuring all tasks were completed within required deadlines.
- Contributed to a positive work environment by proactively addressing challenges and fostering open communication among colleagues.
- Handled sensitive client information securely, maintaining confidentiality at all times.
- Liaised with cross-functional teams to ensure seamless integration of processes across departments.
- Collaborated with team members to optimize workflows, resulting in more efficient processes across the department.
- Accessed and used computer software applications to update and maintain records.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Provided exceptional customer service to internal and external customers.
- Communicated complex information clearly to both internal and external stakeholders, facilitating smooth transactions.
- Supported management through thorough reporting on key performance metrics related to operations processing activities.
- Adapted quickly to changing operational requirements, demonstrating flexibility under pressure.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Learning & Development Facilitator
Wells Fargo Bank, N.A.
09.2005 - 10.2017
- Implemented comprehensive training program to increase employee productivity and morale.
- Built and maintained professional relationships with regional leadership
- Provided coaching and mentoring to employees.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Mentored junior staff members, facilitating professional growth and supporting team cohesion.
- Fostered culture of continuous learning and development, which contributed to higher employee retention rates.
- Facilitated team-building exercises that improved communication and collaboration among team members.
- Collaborated with department heads to align training programs with organizational goals, ensuring relevancy and impact.
- Improved compliance with industry regulations through development and delivery of specialized compliance training programs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Branch Manager
Wells Fargo Bank
02.1999 - 09.2005
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Complied with established internal controls and policies.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced employee turnover by fostering a positive work environment.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Complied with regulatory guidelines and requirements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported financial director with special projects and additional job duties.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Hemet High School
Hemet, CASkills
- Operational Efficiency
- Process Documentation
- Workflow Optimization
- Logistics Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Microsoft Office
- Administrative Support
- Project Management
Accomplishments
- Led a team of 3 in the development of a company-wide training tracker using Power BI to determine facilitator developmental gaps & the need for upskilling in diverse job families
- Used Microsoft Excel to track facilitator training gaps & facilitator utilization.
Timeline
Sr Operations Processor
Wells Fargo Bank
10.2017 - 10.2023
Learning & Development Facilitator
Wells Fargo Bank, N.A.
09.2005 - 10.2017
Branch Manager
Wells Fargo Bank
02.1999 - 09.2005
High School Diploma -
Hemet High School
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