Summary
Overview
Work History
Skills
Hobbies and Interests
Career Focus
Timeline
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Kristin Chapman

Jacksonville,Fl

Summary

Highly motivated professional with a proven track record of consistently exceeding company sales, customer loyalty, and operational excellence targets. Seeking an opportunity to drive profitability by strengthening customer loyalty, growing sales performance, and sharpening execution. Strong leader with excellent team building, motivational, and execution competencies. Solution-focused, collaborative, well-organized, quick learner who efficiently multitasks and pays attention to detail.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Lowe's
08.2024 - Current
  • Leads the store team to work together to ensure exceptional customer service while achieving margin goals and sales quotas and operating a clean and safe store.
  • Schedule, hire, train, and coach employees to produce maximum performance in revenue generation, customer satisfaction, efficient stocking and receiving as well as safety.
  • Recognized for strong VOC scores
  • Manages receiving, warehousing, and distribution operations by organizing and coordinating staff workflow and best practices to ensure timely, accurate execution.
  • Manages timely, accurate processing of incoming and outgoing stock activity and customer delivery orders
  • Provides consistent development that empowers and motivates our team and fosters a team environment by using effective communication skills.

Department Sales Manager

Lowe's
07.2015 - 07.2024
  • Consistently achieved or surpassed sales or customer service objectives to profitable sales.
  • Achieved accurate inventory reporting (Cycle counts) and safety reporting (DSHR) on a daily basis to meet store goals.
  • Produced at all times the company's high level of merchandising standards.
  • Partnered with the Assistant Store Manager to consistently utilize the Coaching for Growth model by thoroughly preparing and conducting coaching conversations with associates on the team.
  • Provided training by vendors, friendly competition between associates and employee incentives to attain the most successful Black Friday the store has had to date.

Customer Service Associate

Lowe's
04.2014 - 06.2015
  • Achieved top salesperson in my department monthly.
  • Enhanced sales through improved merchandise availability and inventory management.
  • Provided excellent customer service winning employee of the month.
  • Quickly considered for promotion with greater responsibilities.
  • Produced a safe department while performing daily safety checks.
  • Certified operator of forklift, order picker, reach truck, key cutting, shelf, rope cutting, tile cutting etc.

Retail Experience

01.2010 - 12.2013
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Effectively improved and exceeded monthly sales quota.
  • Efficiently handling customer service, sales floor issues and setting up promotional displays.

Optometric Assistant

Advanced Eye Care
05.2009 - 04.2010
  • Successfully created and maintained a sterile work environment to ensure patient safety.
  • Strong understanding of HIPAA and privacy laws.
  • Assisted patients with frame and lens orders taking measurements and making adjustments while creating a positive relationship with the customer.
  • Demonstrated proficiency in capturing patient medical histories including current treatments and conditions.
  • Completed a variety of annual testing and retinal photos for patients.

Skills

  • Effective problem resolution
  • Customer engagement
  • Customer service expertise
  • Retail operations
  • Inventory management
  • Performance metrics and analysis
  • Professional development
  • Effective team collaboration

Hobbies and Interests

  • Bodybuilding
  • Fitness & Nutrition Coaching
  • Volunteering Locally
  • Deacon with Church

Career Focus

Highly motivated professional, who consistently exceeds company sales, customer loyalty and operational excellence targets, seeks an opportunity to improve profitability by strengthening customer loyalty, growing sales performance, and sharpening execution. Strong leader with excellent team building, motivational and execution competencies, who is solution focused, collaborative, well organized, learns quickly, efficiently multitasks and detail attentive.

Timeline

Assistant Store Manager

Lowe's
08.2024 - Current

Department Sales Manager

Lowe's
07.2015 - 07.2024

Customer Service Associate

Lowe's
04.2014 - 06.2015

Retail Experience

01.2010 - 12.2013

Optometric Assistant

Advanced Eye Care
05.2009 - 04.2010

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Kristin Chapman