Kristin Chapman
Jackson
Summary
Experienced professional with 17 years of customer service and 10 years in management. Strong in verbal and written communication, relationship-building, and team motivation. Skilled in data analysis, decision-making, conflict resolution, and maintaining a productive work environment. Proficient in Microsoft applications and typing at 65 words per minute for efficient task handling.
Overview
14
14
years of professional experience
Work History
Clerk
United States Postal Service, USPS
03.2019 - Current
- Answer questions about office hours and when items are picked up to be mailed.
- Sell postage and books of stamps.
- Affix stamps to packages.
- Inform customer about postage rates.
- Open post office boxes.
- Retrieve parcels from the back that couldn't be dropped off and give to customer.
- Assist mail carriers by putting mail in bags for transport.
- Sort outgoing mail.
- Check packages for proper postage and addresses.
- Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
- Hand-stamp mail.
- Fill out and process money orders.
- Take passport photos and process applications.
- Obtain signatures for priority pick-up.
- Register, certify, and insure letters and parcels.
- Record and balance cash drawer.
- Give change to customers.
- Set postage meters.
- Cash money orders.
- Handle complaints regarding mail theft, delivery problems, and lost or damaged mail.
- Send out notifications for packages that could not be delivered.
Assistant Branch Manager
Covington Credit
10.2016 - 01.2019
- Evaluate and approve loan applications, negotiate terms with customers, maintain relationships with major financial institutions, and continually update loan files and credits.
- Identify loans of high risk and ensure loan terms are met to avoid foreclosures, bankruptcies, and delinquencies.
Office Assistant
Pruitt Appraisals
03.2015 - 02.2017
- Overseeing clerical tasks, such as sorting and sending mail
- Keeping an inventory of office supplies and ordering new materials as needed
- Maintaining files
- Welcoming visitors to your office
- Answering phone calls
- Taking and delivering messages
- Ensuring the office runs smoothly
- Scheduling meetings and sending meeting invites to attendees
Customer Service Representative
Title Cash
08.2011 - 09.2014
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Education
Diploma - High school Diploma
Washington county high school
Chatom, AL05.2008
Skills
- Strong written communication
- Leadership
- Time management
- Organization
- Writing and Typing
- Problem Solving
- Adaptability
- Cash management
- Customer satisfaction
- Telephone etiquette
Timeline
Clerk
United States Postal Service, USPS
03.2019 - Current
Assistant Branch Manager
Covington Credit
10.2016 - 01.2019
Office Assistant
Pruitt Appraisals
03.2015 - 02.2017
Customer Service Representative
Title Cash
08.2011 - 09.2014
Diploma - High school Diploma
Washington county high school
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