Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Chappell

Roanoke,AL

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 12 years of experience to dynamic new position.

Overview

11
11
years of professional experience

Work History

Front End Team Lead

Walmart
10.2020 - Current
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Onboarded new employees with training and new hire documentation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Defined clear targets and objectives and communicated to other team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Department Manager

Walmart
10.2018 - 10.2020
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Support Manager

Walmart
10.2016 - 10.2018
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
  • Prepared employee schedules for maximum coverage during key hours.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
  • Established team priorities, maintained schedules and monitored performance.
  • Monitored employee and customer interactions to assess quality of service.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Sales Associate

Walmart
10.2014 - 10.2016
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Cashier

Walmart
11.2012 - 10.2014
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Upsold additional products and services to customers, increasing revenue.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Opelika High School
Opelika, AL
06.1993

Skills

  • Complaint resolution

  • Attention to Detail

  • Problem-solving skills

  • Friendly and Helpful

  • Staff Management

  • Training and mentoring

  • Employee Motivation

  • Exceeding Customer Expectations

  • Time Management

  • Adaptable and Flexible

  • Workflow Management

  • Decision-Making

  • Positive Customer Engagement

Timeline

Front End Team Lead

Walmart
10.2020 - Current

Department Manager

Walmart
10.2018 - 10.2020

Support Manager

Walmart
10.2016 - 10.2018

Sales Associate

Walmart
10.2014 - 10.2016

Cashier

Walmart
11.2012 - 10.2014

High School Diploma -

Opelika High School

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Kristin Chappell