Kristin Cietek
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Cheers!
Overview
17
17
years of professional experience
Work History
Professional Server
Mr. Big Fish
12.2017 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated knowledge of menu items and ingredients, assisting guests in making informed decisions about their meal choices.
- Balanced cash registers at the end of each shift, maintaining accurate financial records.
- Contributed to successful teamwork dynamics by covering shifts when necessary or assisting coworkers with tasks during busy periods.
- Managed multiple tables simultaneously, ensuring prompt service and satisfied customers.
- Maintained clean and organized dining areas for an enjoyable dining experience.
- Trained new servers on restaurant protocols, contributing to a cohesive team environment.
- Built relationships with regular customers, fostering a welcoming atmosphere that encouraged repeat visits.
- Handled high-pressure situations professionally, resolving customer complaints effectively.
- Increased repeat business through exceptional service and building rapport with guests.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Professional Server
Il Ritorno
09.2015 - 09.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated knowledge of menu items and ingredients, assisting guests in making informed decisions about their meal choices.
- Exceeded sales goals consistently by recommending wine pairings and upselling menu items appropriately to guests'' preferences.
- Built relationships with regular customers, fostering a welcoming atmosphere that encouraged repeat visits.
Professional Server
Marrota's Bar-Risto
09.2012 - 08.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated knowledge of menu items and ingredients, assisting guests in making informed decisions about their meal choices.
- Managed multiple tables simultaneously, ensuring prompt service and satisfied customers.
- Built relationships with regular customers, fostering a welcoming atmosphere that encouraged repeat visits.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Professional Server
Cornells Restaurant
07.2007 - 09.2012
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated knowledge of menu items and ingredients, assisting guests in making informed decisions about their meal choices.
- Built relationships with regular customers, fostering a welcoming atmosphere that encouraged repeat visits.
- Handled high-pressure situations professionally, resolving customer complaints effectively.
- Increased repeat business through exceptional service and building rapport with guests.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
No Degree - Communications
Hudson Valley Community College
Troy, NY01.1987
No Degree - Business
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY08.1984
Skills
- Strong Communication Skills
- Guest Relations
- Food safety understanding
- Carrying trays
- Fine dining experience
- Upselling strategies
- Allergy awareness
- Wine Knowledge
- Assisting bartenders
- Accurate Order Taking
- Cocktail knowledge
- Strong Work Ethic
- Professional Appearance
- Order Accuracy
- High-volume dining
- Suggestive Selling
- Point of sale operation
- Food and beverage pairings
- Daily specials memorization
- Wine service
- Wine pairing knowledge
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Team Leadership
- Cool Under Pressure
- Relationship Building
- Upselling
- Table Monitoring and Turnover
- Efficient multitasking
- Exceptional customer service
Timeline
Professional Server
Mr. Big Fish
12.2017 - Current
Professional Server
Il Ritorno
09.2015 - 09.2017
Professional Server
Marrota's Bar-Risto
09.2012 - 08.2015
Professional Server
Cornells Restaurant
07.2007 - 09.2012
No Degree - Communications
Hudson Valley Community College
No Degree - Business
SUNY College of Agriculture & Technology At Morrisville
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