Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Collins

Gardner

Summary

Upbeat and friendly Customer Advocate with a little over 5 years of Customer Service experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.

Overview

5
5
years of professional experience

Work History

Customer Advocate

UnitedHealthcare
06.2022 - Current
  • Develop and maintain strong customer relationships by promptly addressing and resolving customer concerns.
  • Handle difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • completed level 1-3 M&R Certificates.
  • Contacted outside providers on behalf of customers to help solve problems.
  • I call out to member for some outbound campaigns to check in and answer any questions they may have about their plan benefits, claims, etc. and go over available benefits and resources and some to help schedule appointments with their pcp or any other health care appointments they need help scheduling.

Temp Lead assist

Aerotek
03.2021 - 06.2022
  • I started off working as a associate that called out to service providers to help customers with a tow winch jump start ect,.
  • then started Mentoring new hires, resulting in stronger staff development and increased productivity.
  • Also assist with expediting any cases so the customer can get the assistance they need.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Interview Associate

Reference Laboratory
04.2018 - 01.2021
  • Perform phone interviews for clients applying for life insurance
  • Inbound call center in a high-volume call setting
  • Use of Microsoft office and Internal computing system
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

2015

Skills

  • Client Relationships
  • Call Volume and Quality Metrics
  • Active listening
  • Adaptability
  • Attentiveness
  • Communication
  • Customer Service
  • Leadership
  • Patience
  • Microsoft Office

Timeline

Customer Advocate

UnitedHealthcare
06.2022 - Current

Temp Lead assist

Aerotek
03.2021 - 06.2022

Interview Associate

Reference Laboratory
04.2018 - 01.2021

High School Diploma -

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Kristin Collins