Kristin Collins-Jimenez
Montclair,CA
Summary
To obtain a position that will develop skills and knowledge in working towards a medical social work career. To utilize education and further training in social work and the medical field. Observant individual with excellent interpersonal and communication skills, builds meaningful relationships with clients and health care members. Experienced in working with healthcare members from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Mental Health Intern
Pomona Unified School District Child Development
01.2024 - 05.2024
- Facilitated psychoeducational groups, equipping children with coping skills and strategies for managing stressors.
- Established rapport with diverse populations, fostering trust and open communication during sessions.
- Conducted thorough assessments of children needs, determining appropriate interventions and resources.
- Adhered to ethical and legal standards for confidentiality, protecting family privacy.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Workers Compensation Collector
Kaiser Permanente
08.2012 - 07.2015
- Collected payments from patient’s workers compensation companies.
- Researched patient’s workers compensation injury visits.
- Participated in process improvements between labor and management.
- Proficient in Epic resolute application.
- Completed medical terminology classes.
- Completed numerous Health Connect trainings.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Reached out to approximately 30 account holders daily.
Patient Financial Services Representative
Kaiser Permanente
02.2003 - 08.2012
- Promptly responded to 50-80 telephone calls and emails per day from members and staff.
- Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.
- Resolved member and non-member billing issues
- Researched and resolved member’s questions, concerns and complaints
- Assisted member’s and non-member’s with questions and applications regarding medical financial assistance.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Educated patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.
Education
Bachelors in Arts - Sociology
California State Polytechnic University
Pomona, CA05.2024
Associates in Arts - Sociology
Chaffey College
Rancho Cucamonga, CA05.2020
High School Diploma -
Ramona Convent Secondary High School
Alhambra, CA05.1999
Skills
- Organized, determined individual with strong administrative, adaptable social skills
- Ability to work with diverse populations and build strong relationships with colleagues
- Team player with a competitive drive to excel professionally
- Demonstrate efficiency for the care and counseling of children while working well with others to ensure and trust the safety and well-being of the children
- Conflict Resolution
- Customer Service
- HIPAA Compliance
- Verbal and written communication
- Patient Registration
- Medical Terminology
- Data entry proficiency
References
- Dr. Peter Hanink, 646.512.0204, pahanink@cpp.edu
- Dr. Alejandro Morales, 909.869.4134, Amorales2@cpp.edu
- Lisa Gonzales, 626.476.0087, Lisa.J.Gonzales@kp.org
Timeline
Mental Health Intern
Pomona Unified School District Child Development
01.2024 - 05.2024
Workers Compensation Collector
Kaiser Permanente
08.2012 - 07.2015
Patient Financial Services Representative
Kaiser Permanente
02.2003 - 08.2012
Bachelors in Arts - Sociology
California State Polytechnic University
Associates in Arts - Sociology
Chaffey College
High School Diploma -
Ramona Convent Secondary High School
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