Kristin Cotter
Decker, Farrell & McCoy
Lowell,Indiana
26
years of professional experience
Dedicated professional with experience in customer service, retail, and manufacturing. Strong communicator and team player capable of working independently. Skilled in problem solving and relationship building, with adaptability to new environments. Committed to contributing to team success and pursuing continuous professional development.
Work History
Head Custodian
1 Year 8 Months- Developed and implemented maintenance schedules for school facilities to optimize cleanliness and functionality.
- Conducted regular inspections of school premises, identifying areas for improvement and addressing concerns promptly.
- Supervised daily cleaning operations, ensuring compliance with safety and sanitation standards.
- Trained staff on effective cleaning techniques and proper use of custodial equipment.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste through efficient ordering practices.
- Collaborated with administration to develop long-term facility upkeep strategies that enhance learning environments.
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Collaborated with administrators to address specific facility needs during events or special projects.
- Coordinated with contractors for timely completion of repair works ensuring minimal disruption to daily activities at the facility.
- Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
- Improved safety standards by promptly addressing potential hazards, such as wet floors, loose wiring, or broken fixtures.
- Demonstrated adaptability by adjusting custodial practices in response to changes in facility needs or budget constraints.
- Streamlined workflow with the development of a comprehensive daily task schedule for the custodial team.
Document Inventory
4 Years- Managed paper and electronic filing systems by recording information, updating paperwork, and ensuring document accessibility.
- Established and maintained organized paper and electronic filing systems for records, correspondence, and other materials to support efficient information retrieval.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Kitchen Aide
2 Years 1 Month- Assisted chefs in food preparation, ensuring precise plating and presentation.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Monitored and recorded refrigerator and freezer temperatures, preserving food quality and freshness.
- Restocked pantry with nonperishable food items, ensuring consistent supply for kitchen operations.
Housekeeping
1 Year- Conducted inventory of linens, cleaning supplies, and toiletries to ensure availability for daily operations.
- Performed wall washing, vacuuming, and dusting to maintain cleanliness and enhance guest satisfaction.
- Maintained safe worksite by implementing safety requirements and good housekeeping regulations.
- Entered work orders for housekeeping, pest control, and maintenance issues to facilitate timely resolution and upkeep of facilities.
Office Manager
5 Years- Performed clerical and administrative duties in an office setting.
- Supported property manager and assistant property manager by sorting mail, filing, answering phones, greeting customers, and maintaining standard operating procedures while ensuring supplies were restocked.
- Coordinated office operations to ensure efficient workflow and effective communication among team members.
- Managed scheduling, resources, and logistics for departmental projects and meetings.
- Implemented filing system improvements that enhanced document retrieval efficiency.
Customer Service Representative
6 Years- Provided a wide variety of customer service duties related to driver services, vehicle/watercraft titles, and registrations.
- Assisted license branch personnel with administrative tasks to meet customer needs and support the license branch system and the BMV.
- Assisted customers with inquiries regarding vehicle registration and licensing processes.
- Processed transactions efficiently, ensuring accurate documentation and compliance with regulations.
- Resolved customer complaints through effective communication and problem-solving skills.
Machine Operator
1 Year- Produced and inspected parts for distribution to customers.
- Operated machinery to ensure efficient production and adherence to safety protocols.
- Conducted quality inspections on finished products, maintaining high standards of accuracy.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
Order Picker
1 Year- Picked orders for shipment and verified accuracy.
- Operated hand-held scanners to accurately locate and pick orders from warehouse inventory
- Ensured timely fulfillment of customer orders by efficiently organizing product selections
- Maintained a clean and safe working environment adhering to safety guidelines and protocols
Team Member
1 Year- Performed various duties, including cashiering, preparing food, and providing customer service.
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Operated kitchen equipment safely while preparing food items according to established standards.
Customer Service Associate
2 Years- Received inbound phone calls from doctors and policy holders regarding health insurance benefits and claims status.
- Assisted customers in navigating health insurance options to ensure informed decision-making.
- Resolved inquiries and complaints efficiently, enhancing customer satisfaction and retention.
- Collaborated with team members to improve service processes and streamline workflows.
Education
High School Diploma
Skills
Facilities management
Employee training
Crew supervision
Facility user support
Attention to detail
Safety compliance
Communication skills
Staff onboarding
Custodial team leadership
Effective communication
Problem solving
Accomplishments
- Supervised team of 8 staff members.
Affiliations
Girl Scout Leader, 01/01/2012, 12/31/2018
Timeline
Head Custodian
Tri-Creek School Corporation
12.2024 - CurrentRead More
Housekeeping
Valparaiso University
12.2023 - 12.2024Read More
Kitchen Aide
Lowell Healthcare
06.2023 - 07.2025Read More
Document Inventory
Decker, Farrell & McCoy
08.2022 - CurrentRead More
Office Manager
DEPARTMENT OF NATURAL RESOURCES
01.2017 - 01.2022Read More
Customer Service Representative
BUREAU OF MOTOR VEHICLES
01.2011 - 01.2017Read More
Machine Operator
ITW IMPRO
01.2007 - 01.2008Read More
Order Picker
BAKER & TAYLOR
01.2005 - 01.2006Read More
Team Member
WHITE CASTLE
01.2004 - 01.2005Read More
Customer Service Associate
CIGNA HEALTHCARE
01.2001 - 01.2003Read More
Bloom Trail High School
High School Diploma
Read More
Awards
Customer Service Award, Bureau of Motor Vehicles, 06/2012