Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kristin Cross

Greensboro,NC

Summary

Successful Account Manager with 7 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Executive

AdaptHealth
Greensboro, NC
10.2023 - Current
  • Act as the primary representative of the organization, embodying professionalism and expertise to establish a strong presence as a trusted resource within the healthcare system.
  • Reviewed referrals from various sources, assessing patient eligibility and insurance coverage for Durable Medical Equipment (DME) services.
  • Evaluated and qualified patients requiring Non-Invasive Ventilation (NIV) and Bilevel therapy, ensuring proper patient care.
  • Demonstrated comprehensive expertise in Nebulizers, Oxygen, Bilevel devices, and NIV devices, facilitating informed decision-making and patient support.
  • Utilized in-depth understanding of insurance policies to navigate and secure coverage for diverse product lines, ensuring optimal patient access to necessary medical equipment.
  • Employed effective de-escalation techniques to manage high-stress situations and maintain professionalism in patient/referral source interactions.
  • Applied problem-solving skills to address complex patient needs and ensure timely resolution of issues, contributing to positive patient outcomes.
  • Communicate effectively with patients and healthcare professionals, emphasizing attention to detail and precision in delivering life sustaining medical equipment.
  • Cultivated strong relationships with referral sources and medical professionals, leveraging formal sales training to enhance business partnerships and drive referral growth.
  • Spearheaded innovative initiatives to expand referral networks and streamline processes within healthcare systems, optimizing efficiency and enhancing patient care.
  • Collaborate closely with multidisciplinary hospital staff including Physical Therapists (PT), Occupational Therapist (OT), Respiratory Therapists (RT), Registered Nurses (RN), Physicians (MD), Nurse Practictioners (NP), and Physician Assistants (PA) to provide guidance on documentation requirements and recommend suitable medical equipment for patient care plans.
  • Developed and maintained relationships with key accounts to ensure patient and referral source satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Analyzed patient data and identified opportunities for growth.
  • Developed strategies to increase revenue from existing accounts.
  • Presented product features and advantages to potential referral sources during sales meetings.
  • Maintained accurate records of all referral source interactions in the CRM system.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Ensured compliance with industry regulations when dealing with patients.
  • Provided technical support to patients and referral sources when needed.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with external and internal partners.
  • Acted as main point of contact in matters relating to Physician, referral source, and patient concerns and needs.
  • Developed successful referral source relationships and quickly resolved service requests to increase sales.
  • De-escalated patient/referral source interactions by providing alternative tactics to solving problems and satisfying patient needs.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to patients/referral sources.
  • Pitched to new referral sources by leveraging client base and targeting strategic partnerships.
  • Collaborated with fellow sales team to collectively drive growth and market share.
  • Used excellent verbal skills to engage patients/referral sources in conversation and effectively determine needs and requirements.
  • Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.

Hospital Account Liaison

AdaptHealth
Greensboro, NC
10.2019 - 10.2023
  • Developed and maintained relationships with hospital staff, vendors, and insurance companies.
  • Analyzed patient accounts to ensure accuracy of billing information.
  • Resolved discrepancies between hospitals and insurance companies regarding payments.
  • Assisted in the development of new policies and procedures related to hospital accounts and referral processes.
  • Ensured prompt delivery of equipment to patients, adhering to strict timelines to meet their healthcare needs efficiently.
  • Conducted thorough insurance qualification processes, maintaining up-to-date knowledge of industry guidelines to faciliatets seamless coverage approval
  • Provide excellent guidance to case Management teams on patient eligibility criteria and recommended equipment options, optimizing patient care plans
  • Managed inventory levels based on census data and patient demographics, ensuring adequate supply availability to meet demand effectively
  • Facilitate the completion of necessary documentation by obtaining signatures from physicians to expedite insurance coverage for prescribed medical equipment
  • Educated patients on proper use and maintenance of medical equipment, empowering them to manage their healthcare needs effectively.
  • Proactively addressed equipment-related issues by troubleshooting with patients and Case Managers, fostering positive patient experiences and optimizing care outcomes.
  • Act as the primary representative of the organization, embodying professionalism and expertise to establish a strong presence as a trusted resource within the healthcare system.

Warehouse Administrator

Advanced Home Care (Now AdaptHealth)
High Point, NC
04.2017 - 10.2019
  • Maintained accurate records of inventory and stock levels.
  • Created reports to track inventory movements and identify discrepancies.
  • Coordinated with vendors, suppliers, and customers to ensure timely delivery of orders.
  • Processed incoming shipments and ensured that all items were accurately received in the system.
  • Organized warehouse shelves for efficient storage and retrieval of products.
  • Performed regular cycle counts to verify accuracy of inventory records.
  • Developed processes to improve shipping procedures, reduce costs, and streamline operations.
  • Assisted in physical inventories as required by management or clients.
  • Monitored warehouse staff performance to ensure quality standards were met.
  • Provided support to other departments such as customer service with product inquiries.
  • Communicated effectively with internal teams regarding inventory availability, product locations.
  • Utilized barcode scanners when processing orders for accuracy and efficiency.
  • Prepared detailed reports on daily activities including production volumes, defective parts.
  • Identified opportunities for continuous improvement within the warehouse organization.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Honed attention to detail skills through picking/packing life sustaining supplies such as Tracheostomy tubes and Enteral nutrition.
  • Prepared inventory for shipment by attaching tags and labels.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing outbound shipments.

Education

Associate of Science - Business

Guilford Technical Community College
Jamestown, NC
05-2021

Skills

  • Services Optimization
  • System Improvements
  • Business Growth Opportunities
  • Strategic Account Planning
  • Extensive respiratory device knowledge
  • Extensive insurance guideline knowledge for DME product lines
  • Strong communication skills and attention to detail
  • Client/vendor relations

Certification

  • Boot Camp 2023- Formal Sales Training completed with AdaptHealth

References

References available upon request.

Timeline

Account Executive

AdaptHealth
10.2023 - Current

Hospital Account Liaison

AdaptHealth
10.2019 - 10.2023

Warehouse Administrator

Advanced Home Care (Now AdaptHealth)
04.2017 - 10.2019

Associate of Science - Business

Guilford Technical Community College

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Kristin Cross