Kristin Darr
Summary
- PROFESSIONAL EXPERTISE:
- 34 plus years performing exceptional customer service techniques to internal and external customers by phone and in person to ensure the best service possible and to foster strong relationships
- Interpretation and implementation of complex customer Short Term Disability and Long Term Disability claims policy/plans
- Proficient communication with diverse populations in varied industries and levels
- Extensive knowledge of medical and claims management terminology and technology
- Specialties: Thorough computer knowledge/organization/decision making/problem solving/self motivated
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Site Supervisor
The Allergy & Asthma Group of Galen
Chattanooga, TN
04.2023 - 04.2024
- Responsible for overseeing 40 plus employees at 6 locations
- Monthly site visits to all locations to complete compliance reviews and ordering medical and administrative supplies needed
- Completed monthly doctors schedules for each location
- Completed monthly mileage spreadsheet for employees travel pay
- Maintained payroll records to ensure mileage and on call/ after hour pay was added
- Performance and disciplinary reviews done for employees
- Reconcile and balance daily batch reports from all satellite offices
- Back for front desk receptionist as needed, checking patients, updating insurance, taking copayments and payments for patients accounts.
- Point of contact for medical drug representatives
- Order all medical and office supplies for all satelite offices
Administrative Assistant
The Allergy & Asthma Group of Galen
Chattanooga, TN
08.2020 - 04.2023
- Reconcile and balance daily batch reports from all satellite offices
- Prepare deposits
- Add mileage and correct time clock punches for employees
- Monitor and correct visits in the system to reflect those without charges
- Maintain several spreadsheets for insurance and copay assistance payments for Biologic medication
- Maintain database for nursing certification and license expiration for staff
- Back for front desk receptionist as needed, checking patients, updating insurance, taking copayments and payments for patients accounts.
- Point of contact for medical drug representatives
- Order all medical and office supplies for all satelite offices
Executive Assistant
Marshal Mize Ford
Hixson, TN
05.2016 - 08.2020
- Schedule meetings and appointments and manage travel itineraries
- Take phone calls, respond to emails, sort mail and schedule UPS pick ups, interface with clients
- Prepare internal and external documents
- Maintain organized filing system of paper and electronic documents
- Back up for Title Clerk and car stock in clerk
- Arrange monthly employee luncheons offsite
- Arrange yearly Christmas dinner and Presidents Award dinner for dealership to include ordering food, tables and chairs and printing programs
- Uphold strict level of confidentiality
- Other duties as needed for Sales and Service and Parts Departments.
Outpatient Case Manager
Siskin Hospital for Physical Rehabilitation
Chattanooga, TN
01.2012 - 03.2016
- Schedules new referrals received by fax or by telephone from patients or physicians office
- Inputs all demographic information into computer for patient chart
- Verifies insurance coverage and copay amounts
- Obtains authorizations for treatment from insurance as required
- Completes patients schedules for continued therapy based on recommendations from physician and therapist
- As needed work front office window checking patients in taking co-payments by cash, check or credit card, and answering phone.
Education
High school diploma -
Red Bank High School
01.1988
Skills
- Supervisor Skills
- Multi-line Phone Systems
- Administrative Experience
- Exceptional Customer Service
- Interpretation and Implementation
- Communication
- Knowledge of Medical and Claims Management Terminology and Technology
- Computer Knowledge
- Organization
- Decision Making
- Problem Solving
- Self Motivated
- Microsoft Office
- Microsoft Outlook
- Excel
- Keyboarding
- Paycom Online Payroll Software Program
- Inventory purchasing
- Team Supervision
- Staff Management
- Site Safety
Certification
- BSL certification - expires 5/2025
Timeline
Site Supervisor
The Allergy & Asthma Group of Galen
04.2023 - 04.2024
Administrative Assistant
The Allergy & Asthma Group of Galen
08.2020 - 04.2023
Executive Assistant
Marshal Mize Ford
05.2016 - 08.2020
Outpatient Case Manager
Siskin Hospital for Physical Rehabilitation
01.2012 - 03.2016
High school diploma -
Red Bank High School
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