KRISTIN DAVENPORT
Webb City,MO
Summary
Dynamic professional with extensive experience in production scheduling, optimizing workflow and resource allocation to drive operational excellence. Proficient in leveraging ERP systems and implementing a lean course of action to streamline processes and enhance efficiency. Proven ability to collaborate effectively with cross-functional teams, consistently meeting production goals while adapting to fast-paced environments. Recognized for strong customer service skills, conflict resolution expertise, and a commitment to fostering customer satisfaction and loyalty through empathetic, results-oriented service.
Overview
24
24
years of professional experience
Work History
Master Production Scheduler
Leggett & Platt Bedding Group
Carthage, MO
08.2022 - Current
- Developed and maintained production schedules to optimize resource allocation and meet customer demand.
- Collaborated with cross-functional teams to improve production efficiency and resolve scheduling conflicts.
- Analyzed inventory levels and adjusted schedules to minimize stockouts and excess inventory.
- Provided critical support during periods of substantial growth, maintaining adept management of increased production demands while preserving quality and efficiency standards.
- Reduced lead times by closely collaborating with cross-functional teams to establish realistic deadlines and priorities.
- Maintained detailed documentation of scheduling activities, providing valuable insights for future decision-making processes.
- Managed changes in demand effectively, adjusting schedules as needed to accommodate fluctuations without compromising deadlines or quality standards.
Customer Service Representative
Leggett & Platt Inc.
Carthage, MO
11.2017 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reviewed order data to verify transactions and shipping dates.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Worked effectively with shipping to resolve shipment issues, damaged materials and shortages.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Credit Card/Merchant Services Representative
Southwest Missouri Bank
Carthage, MO
09.2002 - 11.2018
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Maintained product details and protocols to comply with contracts and disclosures.
Education
High School Diploma -
Joplin High School
Joplin, MO05-2002
Skills
- Teamwork and Cooperation
- Verbal and Written Communication
- Self-Motivated and Independent
- Workflow Planning
- Customer Order Management
- Attention to Detail
- Company Inventory Oversight
- Purchase Orders Organization
- Intercompany Trade
- Production planning proficiency
- Capacity planning
Timeline
Master Production Scheduler
Leggett & Platt Bedding Group
08.2022 - Current
Customer Service Representative
Leggett & Platt Inc.
11.2017 - 07.2022
Credit Card/Merchant Services Representative
Southwest Missouri Bank
09.2002 - 11.2018
High School Diploma -
Joplin High School