Kristin Davidson
Brandon,Florida
Summary
Dynamic healthcare and service industry professional with a strong work ethic and exceptional customer service skills, previously at Maximus Federal Services. Proven ability to enhance patient satisfaction through effective communication and personal development strategies. Adept at navigating high-pressure situations while maintaining composure, ensuring seamless operations and positive client experiences. Continuously working to improve existing skills and working to step out of comfort zone to acquire new skills.
Overview
11
11
years of professional experience
Work History
Personal Development
Self-employeed
01.2020 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Continuously working on self in high stress situations and attempting to provide quality care in areas of needed improvement, consistently working in this position.
Healthcare Administrator
Maximus Federal Services
11.2020 - 12.2020
- Provided Health insurance information and enrolled members in plans according to their needs.
- Established open communication with management.
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of business operations.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Team Member
Circle K Stores
03.2020 - 10.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Dietary Aide
Healthcare Services Group
08.2019 - 11.2019
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Sales and Service Representative
Red Ventures
11.2014 - 02.2018
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Personalized the sales process for customers and worked toward maintaining satisfactory progress toward successful deal closures.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Education
Vocational Training Certified Nursing Assistant - Nursing Assistant
Stanly Community College
Locust, NC07-2004
High School Diploma -
Stanly Community College
Albemarle06-1999
Skills
- Personal development strategies
- Personal development planning
- Personal development sessions
- Personal development instruction
- Continuous Personal development
- Call center experience
- Medical terminology
- Exceptional customer service
- Strong work ethic
Timeline
Healthcare Administrator
Maximus Federal Services
11.2020 - 12.2020
Team Member
Circle K Stores
03.2020 - 10.2020
Personal Development
Self-employeed
01.2020 - Current
Dietary Aide
Healthcare Services Group
08.2019 - 11.2019
Sales and Service Representative
Red Ventures
11.2014 - 02.2018
Vocational Training Certified Nursing Assistant - Nursing Assistant
Stanly Community College
High School Diploma -
Stanly Community College
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