Kristin Deal
Waddell,United States
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
4
4
years of professional experience
Work History
Receptionist
Camping World RV Sales
Surprise, AZ
12.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Guest Service Associate
European Wax Center
09.2021 - 09.2023
- Greeted guests with a warm and friendly demeanor, creating a positive first impression
- Assisted guests with check-in/check-out procedures, room assignments, and any inquiries they had during their stay
- Resolved guest complaints and issues promptly and professionally, ensuring their satisfaction and loyalty
- Implemented upselling techniques to promote Wax Pass Sales and services, increasing revenue and enhancing guest experience
Operations Intern
Cincinnati Reds
02.2023 - 04.2023
- Supported the Operations Manager with administrative tasks, such as organizing schedules, responding to emails, and coordinating meetings.
- Assisted with event planning and coordination, including managing guest lists and logistics.
- Participated in the planning and execution of special projects.
- Facilitated communication between departments to ensure smooth operation.
Education
Bachelor of Science - Marketing and Advertising
Grand Canyon University
Phoenix04.2023
Skills
- Customer service
- Document filing
- CRM software
- Time management
- Problem solving
- Positive and professional
- Reception desk management
- Conflict resolution
References
- Hannah Frimer, Manager, 10/01/19, 480-612-5399
- Will Johnson, Manager, 12/01/23, 602-820-6778
Timeline
Receptionist
Camping World RV Sales
12.2023 - Current
Operations Intern
Cincinnati Reds
02.2023 - 04.2023
Guest Service Associate
European Wax Center
09.2021 - 09.2023
Bachelor of Science - Marketing and Advertising
Grand Canyon University
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