Kristin DeMarois
Ishpeming
Summary
An organized, goal-oriented self-starter who is extremely versatile, works well in collaboration with others and independently. Excellent communication, multitasking abilities, and leadership qualities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, leadership, and exceptional interpersonal skills. Adept at working effectively unsupervised as well as in collaboration with others to quickly finalize goal.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Retail Merchandiser (Part-Time)
American Greetings
Marquette
07.2022 - Current
- The presentation and promotion of greeting cards, stationery products, and gifting needs that are available for purchase from local retail stores.
- Provide timely and efficient retail merchandising coverage to local Target and Meijer retailer stores in an assigned territory.
- Arrange and maintain signage to keep customers informed and updated on merchandising promotions and advertisements.
- Regularly stock the product to maintain a full card department, offering customers a wide variety of goods to choose from.
- Ensure that secondary placements of product(s) are fully stocked to better meet the customer's needs.
- Boost store sales by providing point-of-purchase and shelf displays.
- Determines call schedule by reviewing the weekly activities list and setting priorities based on weekly priorities.
- Collaborates with store managers, department managers, and employees to build and maintain effective working relationships.
- Assist customers with any questions and help them find specific types of cards, stationery products, or paper goods they may need.
- Maintains store shelves by restocking company products, removing damaged items, tidying shelves, and displaying products according to company Plan-o-gram.
Substitute Teacher
Ishpeming Public Schools
Ishpeming
10.2014 - Current
- Ensure that appropriate measures are taken to lead a class of between 18-28 students in grades K-12 in accordance with the school's policies and the teacher's goals and objectives.
- Educate students in general and Special Education classrooms by teaching a wide range of core subjects, including English, Science History, Math, and Science, as well as band, gym, art, and life skills.
- Effectively followed lesson plans provided by absent teachers, ensuring continuity in student learning and minimizing disruptions in the classroom.
- Graded student assignments and tests accurately before leaving to provide valuable feedback on their performance and progress for when the teacher returns.
- Maintains a safe and orderly classroom environment by enforcing school rules and regulations, creating a positive and conducive learning atmosphere.
- Committed to promoting fairness, conflict resolution, and fostering a sense of respect for oneself and others (students, aides, helpers).
Patient Service Representative/Receptionist
BELL HOSPITAL
Ishpeming
07.2019 - 07.2020
- Provided excellent customer service and communication skills by interacting with patients while at the office or over the telephone. Understand the importance of and the proper way to deal with confidential information following hospital policies and regulations.
- Greeted patients, verified their demographic information, checked for insurance coverage, collected co-payments, and scheduled appointments when necessary.
- Explained and applied hospital and HIPAA policies and regulations to ensure proper patient care and confidentiality.
- Answered and assessed all phone calls (including emergency) using a multi-line system, then triaged calls to appropriate personnel.
- Assisted in the referral process such as faxing referrals and scanning related documents.
Seasonal Call Center/Office Representative
Upper Peninsula Power Company/UPPCO
Ishpeming
06.2018 - 09.2018
- Clerical duties included operating a multi-line phone, typing, copier, faxing, filing, and scheduling power-related appointments.
- Handled inbound calls from various customers regarding billing, troubleshooting, payment arrangements, move-in / outs, outages, and other power-related topics.
- Input call data quickly and accurately into the company database based on each call taken.
- Had to think quickly to assess each call/customer and determine how to assist them on an individual basis best.
- Proactively contacted customers through outbound collection calls to bring delinquent accounts current and prevent disconnection of power.
Education
Bachelor's - Communications and Marketing
Northern Michigan University
Marquette, MISkills
- Organizational Skills
- Time Management
- Strong writing background
- Ability to multi-task effectively
- Presentation/Public speaking experience
- Strong communication skills
- Able to adjust to diverse situations
- Clerical experience
- Conflict management
- Customer service
- Leadership
- Able to adapt to new computer programs
- Excel
- Spreadsheets
- PowerPoint
- Chrome
- Word Processing
- Data Entry
- HIPAA
- Typing
- Phone etiquette
- Reading Planograms
- Merchandising
- 10 key typing
Certification
Substitute Teaching Certification
Assessments
- Elementary school classroom management, 07/01/20, Proficient
- Customer focus & orientation, 06/01/24, Proficient
- Attention to detail, 06/01/21, Proficient
- High school classroom management, 07/01/20, Proficient
- Customer service, 06/01/24, Proficient
- Spreadsheets with Microsoft Excel, 07/01/24, Proficient
- Work motivation, 04/01/24, Proficient
- Administrative assistant/receptionist, 06/01/21, Proficient
- Administrative assistant/receptionist, 07/01/24, Proficient
Personal Information
Authorized To Work: US
Timeline
Retail Merchandiser (Part-Time)
American Greetings
07.2022 - Current
Patient Service Representative/Receptionist
BELL HOSPITAL
07.2019 - 07.2020
Seasonal Call Center/Office Representative
Upper Peninsula Power Company/UPPCO
06.2018 - 09.2018
Substitute Teacher
Ishpeming Public Schools
10.2014 - Current
Bachelor's - Communications and Marketing
Northern Michigan University