Summary
Overview
Work History
Skills
References
Timeline
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Kristin Demore

Edgewater,FL

Summary

Dynamic leader with a proven track record at TTEC in elevating learning and development through innovative training programs and continuous learning initiatives. Expert in organizational improvement and cross-functional team leadership, significantly enhancing employee knowledge and performance. Skilled in data-driven decision-making and budget oversight, adept at aligning training strategies with business objectives for impactful results.

Overview

26
26
years of professional experience

Work History

Sr Manager Learning & Development

TTEC
Greenwood Village, CO
10.2017 - Current
  • Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
  • Presented training information via role playing, simulations and team exercises.
  • Developed and delivered comprehensive training programs to ensure employee competency in job roles.
  • Monitored effectiveness of training sessions, evaluated feedback from participants, and recommended improvements as needed.
  • Maintained records of all training activities including attendance sheets and evaluation forms.
  • Discovered and filled workforce skill gaps with proactive monitoring and evaluation approaches.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Collaborated with subject matter experts to design relevant course content that met business objectives.
  • Evaluated existing curricula against current business requirements in order to recommend changes or updates when necessary.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Monitored training costs to maintain training budget.
  • Developed new training programs in compliance with company and government standards.
  • Created and implemented strategies for continuous learning initiatives across the organization.
  • Assisted in developing a framework for certifications aligned with industry standards.
  • Organized virtual meetings with remote teams for online workshops or seminars.
  • Analyzed data from surveys or other forms of research to assess organizational development needs.

General Manager

Superior Business Solutions
Orlando, FL
06.1999 - 10.2016
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Built strong operational teams to meet process and production demands.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Collaborated with team leaders on quality audits.
  • Delegated work to staff, setting priorities and goals.
  • Measured and reviewed performance via KPIs and metrics.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Addressed customer concerns with suitable solutions.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Identified cost savings initiatives that could be implemented across all departments.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Skills

  • Reporting oversight
  • Corporate communications
  • Data-driven decision making
  • Organizational improvement
  • Cross-functional team leadership
  • Budget oversight
  • Partnership development
  • Talent development
  • Documentation and reporting

References

References available upon request.

Timeline

Sr Manager Learning & Development

TTEC
10.2017 - Current

General Manager

Superior Business Solutions
06.1999 - 10.2016

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Kristin Demore