Kristin DeMuzzio
Self-Employed
Groton,CT
Summary
Forward-thinking and accomplished professional with an enterprising approach to developing and enhancing business operations. In-depth understanding of marketing, financial management, business administration, technical expertice and personnel oversight. Organized and goal-oriented with natural relationship-building and leadership talents.
Overview
26
26
years of professional experience
Work History
Airbnb Host /Business Development Manager
KD, LLC
02.2021 - Current
- Sourced initial business funding while planning structure and implementing strategic design, management and operational decisions.
- Achieved Superhost status within first 3 months in business, receiving 200 five star reviews in the first 3 yrs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Created detailed listings with photos and accurate descriptions of the property amenities.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Delivered exceptional service to every guest through active engagement, effective listening and well-developed interpersonal skills.
- Ensured compliance with all applicable laws and regulations related to short-term rentals.
- Developed and implemented marketing strategies to generate new guests and increase sales and profit margins.
- Introduced and applied new methods, practices, and systems to reduce turnaround time and ensure profitability.
Freelance Web Designer
KD, LLC
Groton, CT
01.2016 - Current
- Created small business websites from conception to completion and handled graphic design, artwork and digital applications.
- Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
- Troubleshot, tested and remedied issues before software deployment.
- Established hosting for each website and completed go-live process by uploading sites to host account.
- Delivered end-user training on content management systems allowing staff to make easy updates and maintenance to website without developer assistance.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
- Redesigned sites to enhance navigation and improve visual appeal.
- Worked successfully with staff, stakeholders and engineers to accomplish goals and address issues related to our products and services.
Co-Owner
2Wives Brick Oven Pizza + Eatery
New London, CT
01.2010 - 04.2022
- Contributed to the overall business vision and success, as well as maintain high standards for food, service, and health and safety.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Monitor and support purchasing and receiving of goods in order to maintain superior products and supplies inventories.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Optimized profits by controlling food, beverage and labor costs.
- Modified existing software systems to enhance performance and add new features.
- Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Planned and executed special events hosted at the restaurant such as wine tastings and live music performances.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Oversaw food preparation, production and presentation according to quality standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed.
- Created promotions and special events to attract customers and boost sales.
- Developed menus that featured local ingredients while meeting customer demands.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
Co-General Manager
Fiddleheads Natural Foods Cooperative
New London, CT
08.2014 - 12.2015
- Oversaw all aspects of day to day store operations, and to meet organizational ends established by the Board of Directors
- Established and achieved organizational goals, performance objectives, financial guidelines and best practices based on Board Policy and Ends
- Demonstrated a model of supportive and participatory leadership promoting the concepts of team building and empowerment.
- Recruited, trained and empowered staff to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Directed and coordinated financial budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting customer relationships.
- Tracked monthly sales to generate reports for business development planning.
- Implemented new processes or systems that improved efficiencies throughout the organization.
- Monitored daily operations, including sales, labor costs, inventory levels, and cash flow.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Structured HR consulting services to support staff during organizational developments and changes.
- Implemented successful business strategies to increase revenue and target new markets.
- Designed sales and service strategies to improve revenue and retention.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Analyzed financial reports to identify trends that could improve efficiency or cost savings measures.
- Assisted in the development of operational plans to maximize profitability.
- Delivered exceptional customer experiences through hands-on servant leadership of staff and managers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front End Manager
Fiddleheads Natural Foods Cooperative
New London, CT
01.2011 - 08.2014
- Responsible for hiring, training, scheduling and supervising front end staff.
- Maintained an inviting, clean, neat and orderly interior store.
- Modeled supportive and participatory leadership qualities, promote team building and motivate staff to achieve their stated objectives.
- Managed opening and closing procedures by reconciling sales records and cash transactions.
- Oversaw bank deposits and supported bookkeeper with reports and reconciliations.
- Provided support to coworkers, taking on additional tasks during high-volume periods.
- Cultivated strong customer relations and developed effective customer service standards.
- Supervised and trained front end staff and working members on procedures and best practices while managing teams to maintain optimal store satisfaction and productivity.
- Created strategies to increase customer loyalty through promotional campaigns.
- Prepared staff work schedules and assigned team members to specific duties based on business needs while adhering to labor laws.
- Modeled compassionate, consistent and respectful communication and behaviors.
- Inspected equipment regularly to ensure proper functioning of all store equipment, including refrigeration and freezer units.
- Formed and sustained strategic relationships with customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Responsible for preparing accurate financial reconciliations at the end of the workday.
- Modified existing software systems to enhance performance and add new features.
- Recognized by management for providing exceptional customer service.
Executive Assistant
CCi, Inc
New London, CT
01.2005 - 01.2010
- Oversaw the smooth operation of 4 full-service computer centers in southeastern CT
- Developed weekly staff schedules
- Set up meeting and event logistics for senior management and updated calendars.
- Delivered optimal administrative, customer service and case management support.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Greeted visitors to the office of the President and provided assistance as needed.
- Prepared invoices and drafted memos for executives.
- Handled confidential correspondence on behalf of the President.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Leveraged word processing software to create proposals, letters and memos.
- Provided administrative support such as filing documents, photocopying, ordering supplies.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Acted as a liaison between executive management and other departments within an organization.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Reviewed contracts prior to signing them on behalf of executive management.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Managed incoming calls and emails addressed to the President.
- Collaborated with external vendors and suppliers to ensure timely delivery of services or products requested by the president's office.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Founding Board Member
Fiddleheads Natural Foods Cooperative
New London, CT
01.2005 - 12.2009
- Approved organizational strategies, budgets and business decisions.
- Participated in various committees to meet specialized goals.
- Engaged in public relations activities to promote Co-op mission, vision, values, products, services, and brand image.
- Defined and enforced co-op organizational bylaws, rules and policies
- Maintained open communication with board members and stakeholders, resulting in successful project outcomes.
- Utilized networks and resources to inspire collective action and achieve organizational goals.
- Communicated with valuable community partners and recruited potential board and working members.
- Identified areas of improvement in business operations and provided solutions to maximize efficiency.
- Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
- Maintained knowledge of industry developments through research or attendance at conferences and seminars.
- Developed and facilitated capitol campaigns fundraising efforts
- Developed and managed working-member volunteer program
- Designed, created and maintained co-op website and newsletter
- Founding board member 2004
Outreach Director/Program Manager
University of Connecticut, Office of International Affairs (OIA)
Storrs, CT
12.1997 - 01.2005
- Directed education, community and business outreach programs;
- Organized and implemented OIA projects such as speaker and seminar series, conferences/institutes, website(s), and newsletters
- Planned, conducted and presented at regional seminars, workshops, institutes and conferences to disseminate information, introduce methods and train educators and faculty
- Built and maintained professional relationships with OIA and Area Studies departments and faculty, community organizations, and government partners.
- Researched grant opportunities based on funding amount needed, location and organization project.
- Completed grant applications with supporting documentation to secure funding proposals, grant application narratives and budgets to finalize with development prior to submittal.
- Oversaw post-award management activities such as tracking expenditures against budget projections.
- Evaluated and published projects/resources created during grant funded teachers' workshops and institutes.
- Developed educational materials and teaching aids for use in the effective delivery of content on Latin America and the Caribbean.
Education
Bachelor of Arts - History/Cultural Studies
Humboldt State University
Arcata, CAMaster of Arts - Education/Curriculum And Instruction
University of Connecticut, Neag School of Education
Storrs, CTSkills
- Planning and Execution
- Business Administration
- Staffing & Training
- Project & Operations Management
- Reporting and Documentation
- Business & Content Marketing
- Social Media Management
- Technical Support & Writing
- Research Capabilities
- Customer Service & Engagement
- Bookkeeping Operations
- Sales
- P&L Management
- Branding
- Administrative Support
- Report Writing
- Database Management
Publications (selected)
- Enlace: The Cultural Link Curriculum, Project Learn, INC.
- Understanding the Middle East, Connecticut Humanities Council and the Department of Higher Education
- Merengue: Dominican Music and Dance Curriculum, LASCNE
- Integrating Language, Content and Culture Using Puerto Rican Folk Figures, LASCNE
Grants Awarded (selected)
- Co-PI Fulbright-Hayes Latin American Group Projects Abroad: Mexico Seminar for Connecticut Educators, $100K funded U.S. Department of Education
- Co-PI directed a one-week Connecticut Humanities Council Summer Institute entitled "Understanding the Middle East," University of Connecticut, Storrs, CT, $30K by the Connecticut Humanities Council
- PI directed a one-week CHC Summer Institute entitled "Understanding the Middle East," University of Connecticut, Storrs, CT, $20K funded by Connecticut Department of Higher Education and the Connecticut Humanities Council
- Co-PI, directed a two-week Summer Institute entitled "Mesolore and Indigenous Issues: Using technology to bridge past and present Mesoamerican cultures," Yale University, New Haven, CT, $50K funded by Connecticut Department of Higher Education and the Connecticut Humanities Council
- Co-PI, directed a two week Summer Institute entitled "Teaching about Latin America through Material Culture," University of Connecticut, Storrs, CT, $50K funded by the Connecticut Department of Higher Education and the Connecticut Humanities Council, the Massachusetts Foundation for the Humanities and the Rhode Island Committee for the Humanities
Affiliations
- Built the first Strawbale house in CT.
- Founded a Food Cooperative in my city.
- Taught elementary school for 2 yrs in Honduras
Languages
Spanish
Professional
Custom
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Success isn't about how much money you make. It's about the difference you make in people's lives.”
Michelle Obama, Former First Lady
Timeline
Airbnb Host /Business Development Manager
KD, LLC
02.2021 - Current
Freelance Web Designer
KD, LLC
01.2016 - Current
Co-General Manager
Fiddleheads Natural Foods Cooperative
08.2014 - 12.2015
Front End Manager
Fiddleheads Natural Foods Cooperative
01.2011 - 08.2014
Co-Owner
2Wives Brick Oven Pizza + Eatery
01.2010 - 04.2022
Executive Assistant
CCi, Inc
01.2005 - 01.2010
Founding Board Member
Fiddleheads Natural Foods Cooperative
01.2005 - 12.2009
Outreach Director/Program Manager
University of Connecticut, Office of International Affairs (OIA)
12.1997 - 01.2005
Bachelor of Arts - History/Cultural Studies
Humboldt State University
Master of Arts - Education/Curriculum And Instruction
University of Connecticut, Neag School of Education
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