Kristin DeNardo
Wappingers Falls,NY
Summary
Adept at office management and customer service, I elevated client satisfaction and streamlined operations at All Points Mechanical. Leveraging organizational skills and office administration expertise, I achieved significant cost savings and efficiency improvements. My approach combines strong interpersonal abilities with rigorous attention to financial and document management, driving both growth and operational excellence. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
Work History
Office Manager
All Points Mechanical
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
After School Director
UMAC of Fishkill
09.2022 - Current
- Managed logistics for special events and field trips, ensuring smooth operations and memorable experiences for all involved parties.
- Optimized scheduling processes to maximize student engagement while minimizing conflicts with other extracurricular activities.
- Improved student behavior through consistent enforcement of established rules and policies.
- Coordinated transportation services for participating students, ensuring reliable access to enriching after-school opportunities despite potential barriers such as distance or mobility issues.
- Increased student participation by establishing strong relationships with students, parents, and faculty members.
Office Executive
Valley Appraisal Services LLC
01.2018 - Current
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
- Maintained client files and spreadsheets with office management software.
- Served as the point of contact for clients and vendors, providing exceptional customer service and professional relationship management.
- Scheduled appointments for executives and members of management.
- Answered phone calls and directed inquiries to appropriate staff members.
- Coordinated deliveries of supplies and materials to proper recipients.
- Oversaw inventory management for office supplies and equipment, reducing waste through accurate forecasting of needs.
Owner
LMG Concrete Pumping
02.2019 - 03.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
Administrative Assistant
KG+D Architects
10.2016 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Administrative Assistant
Carmel Academy
08.2013 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Education
John Jay Senior High School
Hopewell Junction NY 06-2000
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Excellent multi-tasking ability
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll and budgeting
- Document Management
- Bookkeeping
- Clerical Support
- Mail handling
- Scheduling
- Staff Management
Timeline
Office Manager
All Points Mechanical
01.2023 - Current
After School Director
UMAC of Fishkill
09.2022 - Current
Owner
LMG Concrete Pumping
02.2019 - 03.2023
Office Executive
Valley Appraisal Services LLC
01.2018 - Current
Administrative Assistant
KG+D Architects
10.2016 - 01.2019
Administrative Assistant
Carmel Academy
08.2013 - 09.2016
John Jay Senior High School
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