Kristin Devine
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
CVS Health
01.2023 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Applied security, safety, and loss prevention strategies during shifts.
- Completed store opening and closing procedures and balanced tills.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Delivery Driver
Postmates/UberEats/Doordash
10.2020 - Current
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
Behavioral Health Technician
Beaches Recovery Services
05.2021 - 01.2023
- Breathalyze and collect urine samples
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Facilitated on-site activities, support groups, and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds to check on residents.
- Searched resident belongings prior to and during stays.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
Server
Ihop
09.2018 - 10.2020
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Resident Advisor
Awakenings House
12.2018 - 03.2019
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Served as an approachable liaison between residents and housing administration staff regarding any concerns or suggestions.
- Provided ongoing support for residents transitioning out of the sober living home, offering resources and guidance as needed.
Customer Service Associate
Winn Dixie
04.2004 - 07.2006
- Provided continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner
- Handled and/or reported escalating customer concerns with a positive attitude
- Properly record sales through the scanning system; Operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Responded proactively and positively to rapid change.
Education
High school diploma -
Putnam Banner Charter School
02.2020
Skills
- Customer-Oriented
- Problem-Solving
- Positive Attitude
- Professional Appearance
- Incidents management
- Analytical Thinking
- Reliability
- Task Prioritization
State
FL
Zip
32277
City
Jacksonville
Timeline
Shift Supervisor
CVS Health
01.2023 - Current
Behavioral Health Technician
Beaches Recovery Services
05.2021 - 01.2023
Delivery Driver
Postmates/UberEats/Doordash
10.2020 - Current
Resident Advisor
Awakenings House
12.2018 - 03.2019
Server
Ihop
09.2018 - 10.2020
Customer Service Associate
Winn Dixie
04.2004 - 07.2006
High school diploma -
Putnam Banner Charter School
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