Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristin Dobbs

Atlanta,GA

Summary

Adept in animal handling and customer service, I enhanced Petsmart's kennel hygiene and pet wellbeing through diligent care and interaction. Skilled in healthcare knowledge and call center efficiency, I significantly improved patient support and team performance metrics. My leadership at Papa Johns fostered team growth and customer satisfaction, showcasing my patience, resilience, and commitment to excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Kennel Technician

Petsmart
01.2023 - Current
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.

Medical Call Center Representative

JSF Call Center
03.2020 - Current
  • Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
  • Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
  • Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
  • Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
  • Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
  • Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.

Customer Service Representative Team Lead

Papa Johns
11.2018 - 03.2020
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.

Floor Staff Member

Regal Cinemas
09.2017 - 11.2018
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
  • Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.

Education

Bachelor of Science - Applied Sciences

Georgia Piedmont Technical College
Clarkston, GA
05.2026

Skills

  • Patience and resilience
  • Animal handling expertise
  • Safety Monitoring
  • Veterinary Assistance
  • Customer Service
  • Honest and Dependable
  • Healthcare Industry Knowledge
  • Patient confidentiality
  • Call center experience
  • Electronic Medical Records
  • Appointment Scheduling

Certification

  • Certified First Aid & CPR for pets, ProTraining - June 2024

Timeline

Kennel Technician

Petsmart
01.2023 - Current

Medical Call Center Representative

JSF Call Center
03.2020 - Current

Customer Service Representative Team Lead

Papa Johns
11.2018 - 03.2020

Floor Staff Member

Regal Cinemas
09.2017 - 11.2018

Bachelor of Science - Applied Sciences

Georgia Piedmont Technical College

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Kristin Dobbs