Kristin Dougher
Kansas City
Overview
8
8
years of professional experience
Work History
Social Media Lead
iHeartRadio
Orlando
01.2023 - Current
- Promoted to manage 101.1 WJRR - Orlando's Rock Station's social media, while concurrently representing WJRR at promotional events, music festivals, and concerts.
- Creates unique, attention-grabbing reels, videos, graphics, and carousels aligned with the radio station's brand.
- Creates a weekly Social Media Overview for all on-air staff. Includes a detailed weekly social media post schedule and content assignments for on-air staff, with deadlines.
- Edits on-air staff's videos, creates captions, contests, promotional graphics, and video thumbnails. Monitors post engagement and provides feedback on on-air staff's social media presence.
- Engages followers by maintaining ongoing awareness of current trends in rock and metal music.
- Grew Instagram following by 7k and TikTok following by 3.5k (and counting) since taking on the role.
Promotions Assistant
iHeartRadio
Orlando
08.2022 - Current
- Serves as WJRR's point of contact at concerts, music festivals, and events.
- Coordinates artist and band social media interviews for WJRR at large-scale rock music festivals and concerts.
- Coordinated station sponsored artist meet-and-greets and VIP experiences with artists at local venues.
- Ensured artists arrived at the stage on time for sets, escorted artists to and from stages, set up VIP areas, fulfilled artist riders, and ran VIP check-ins for iHeartRadio's Orlando Market music festivals and events.
- Works collaboratively with Program Directors, Record Label Reps, Talent Management, and Venue Management on promotional radio events and contests.
- Led promotional activations for ten radio stations.
- Managed and maintained an extensive prize winner database, PromoSuite, for numerous diverse, concurrent promotions across 10 radio stations, and ensured winners received prizes in a timely manner.
Customer Service Staff
Publix Super Markets Inc
Orlando
04.2017 - 04.2025
- Provided premier customer service skills and resolved customer issues across a wide range of concerns at the Customer Service Desk, including escalations, with a positive approach.
- Performed complex, high-volume cash handling at the Customer Service Desk and in the Cash Office, including in-store accounting, counting and balancing cash tills, researching and resolving cash discrepancies, balancing the safe, and ordering and depositing cash and lottery tickets.
- Oversaw Front End Associates in the Front-End Coordinator role (Front Service Clerks, Cashiers, Customer Service Staff).
- Ensured that staff remains on task, on schedule, and in uniform.
- Trained, coached, and mentored associates.
- Provided a wide range of services, including Western Union money transfers, money orders, check cashing, lottery tickets, and refunds.
Education
Bachelor of Arts - Marketing
University of Central Florida
Orlando, FL05-2027
Skills
- Social Media Management
- Digital Content Creation
- Customer Service
- Artist Relations
- Promotional Strategies
- Event Coordination
- Marketing Concepts
Timeline
Social Media Lead
iHeartRadio
01.2023 - Current
Promotions Assistant
iHeartRadio
08.2022 - Current
Customer Service Staff
Publix Super Markets Inc
04.2017 - 04.2025
Bachelor of Arts - Marketing
University of Central Florida
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