Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Kristin Dreiling

Norfolk,VA

Overview

9
9
years of professional experience

Work History

Sales Specialist

Mazzella Lifting Technologies
03.2022 - Current
  • Built rapport with customers and assess needs to make product recommendations and upsell.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Managed supply and logistics. Experience in shaping efficient sourcing, acquisition, and production initiatives, enabling timely distribution and delivery to DoD and non-DoD customers
  • · Assumed leadership to develop training materials for new and existing employees. Update standard operating procedures (SOPs).

Administrative Manager

Benchmark Tool and Supply
08.2019 - 03.2022
  • Recruit, develop, and train new and existing employees. Communicate job expectations and track their progress. Terminate employees when necessary
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • · Plan and direct monthly staff meeting for multiple departments. Oversaw employee progress through both one-on-one individual and group weekly meetings.
  • · Time management efficiency. Understand organization's goals to prioritize tasks based on the importance of the goals and their corresponding deadlines, all while completing sequential tasks.
  • Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
  • Enhanced interdepartmental collaboration, facilitating regular coordination meetings to align department goals.

Office Manager

Benchmark Tool and Supply
03.2018 - 08.2019
    • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
    • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
    • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
    • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
    • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
    • Defined clear targets and objectives and communicated to other team members.

Customer Service Representative

Mahnke Auto Body
10.2016 - 08.2017
    • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
    • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Collaborated with team members to develop best practices for consistent customer service delivery.
    • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
    • Contributed to exceeding sales goals through accurate and timely end of month procedures.

Education

Bachelor of Fine Arts - Art Education

Metropolitan State University of Denver
Denver, CO
12.2012

Skills

  • Customer service and care
  • Relationship building
  • Client relations
  • Team collaboration
  • Sales expertise
  • Inventory maintenance
  • Staff education and training
  • Organization and multitasking
  • Staff management
  • Critical thinking
  • Microsoft Office Suite
  • Workflow planning
  • Meeting coordination
  • Decision-making

Volunteer Work

Stonewall Sports

  • Team Captain - Serve as a team leader by consistently modeling good sportsmanship, integrity, and respectful behavior in all settings—on the court, on the field, and beyond. Act as a bridge between players, coaches, and officials by promoting clear communication, mutual respect, and teamwork.


  • Sports Lead - Responsible for communicating with team captains, assisting with planned events, and assuming the responsibilities of the sports director in his/her absence.

Timeline

Sales Specialist

Mazzella Lifting Technologies
03.2022 - Current

Administrative Manager

Benchmark Tool and Supply
08.2019 - 03.2022

Office Manager

Benchmark Tool and Supply
03.2018 - 08.2019

Customer Service Representative

Mahnke Auto Body
10.2016 - 08.2017

Bachelor of Fine Arts - Art Education

Metropolitan State University of Denver

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Kristin Dreiling