Kristin Ducasse
Warehouse/Retail
Lake Elsinore,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure available position. Ready to help team achieve company standards. Alert Associate with extensive knowledge of warehouse organization and safety. Committed to high-quality department operations with strong knowledge of shipping documents and quality assurance protocols. Successful at collaborating with other team members to facilitate scheduling and accurate inventory management.
Overview
12
12
years of professional experience
Work History
Receiving Associate
The Home Depot Inc
Corona, CA
01.2020 - 11.2022
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Sorted and delivered materials to different work areas and staff.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
- Operate all machines and inspected equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Department Manager
The Home Depot Inc
Corona, CA
01.2016 - 01.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Sale Associate
Home Depot
Corona, CA
05.2013 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
Head Cashier
The Home Depot Inc
Corona, CA
07.2010 - 05.2013
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Analyzed purchases for signs of fraud.
- Directed team of 25 to 40 cashiers to maximize performance and deliver exceptional service to every customer.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
High School Diploma -
Reseda Senior High School
Reseda, CA06.1992
Skills
- Shipping Method Optimization
- Invoice and Manifest Review
- Hazardous Materials handling and disposal
- Quality Inspection and Control
- Attention to Detail
- Self-Motivated and Independent
- Exceeding Customer Expectations
- Time Management
- Safety and Cleanliness Standards
- Team Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Receiving Associate
The Home Depot Inc
01.2020 - 11.2022
Department Manager
The Home Depot Inc
01.2016 - 01.2020
Sale Associate
Home Depot
05.2013 - 01.2016
Head Cashier
The Home Depot Inc
07.2010 - 05.2013
High School Diploma -
Reseda Senior High School