Kristin Duncan
Russellville,AL
Summary
Dynamic professional with a proven track record at Bank Independent, excelling in relationship building and customer service. Adept at providing tailored banking solutions and enhancing client satisfaction. Skilled in cash handling and fostering community relations, I thrive in collaborative environments, driving operational efficiency and promoting positive customer experiences.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Bank Independent
05.2024 - Current
- Cultivated strong customer relationships through personalized banking solutions.
- Provided expert guidance on account services and financial products to enhance client satisfaction.
- Assisted clients with account management, ensuring compliance with bank policies and procedures.
- Processed loan applications efficiently, facilitating timely approvals for customers.
- Collaborated with team members to streamline service delivery and improve operational efficiency.
- Managed client inquiries and resolved issues promptly, enhancing overall customer experience.
Mental Health Technician
Hamilton A&I
01.2019 - 11.2025
- Monitored patient behavior and reported changes to healthcare team.
- Assisted in developing and implementing individualized care plans.
- Provided support during therapeutic activities and group sessions.
- Maintained accurate documentation of patient progress and incidents.
- Collaborated with nursing staff to ensure safe environment for patients.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Substitute Teacher
Marion County Board Of Education
01.2015 - 05.2023
- Implemented lesson plans to ensure curriculum delivery and student engagement.
- Adapted instructional methods to meet diverse learning needs of students.
- Managed classroom behavior to create a positive learning environment.
- Collaborated with full-time teachers to support student learning objectives.
House Parent
Weldy Home for Girls
06.2019 - 08.2022
- Supervised daily activities and personal development of residents in a structured environment.
- Implemented individualized care plans to address emotional and behavioral needs of each resident.
- Facilitated conflict resolution sessions to promote positive interactions among residents.
- Organized recreational and educational activities to enhance engagement and skill-building.
- Advocated for residents' rights and needs within the broader community resources and services framework.
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
Education
GED -
NWSCC
Phil Campbell, ALSkills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Money handling
- Banking
- Community relations
Timeline
Relationship Banker
Bank Independent
05.2024 - Current
House Parent
Weldy Home for Girls
06.2019 - 08.2022
Mental Health Technician
Hamilton A&I
01.2019 - 11.2025
Substitute Teacher
Marion County Board Of Education
01.2015 - 05.2023
GED -
NWSCC