KRISTIN EADY
Deerfield,USA
Summary
Accomplished Senior Audit Coordinator at Dovenmuehle Mortgage Inc., leveraging expertise in audit planning and execution to enhance regulatory compliance. Proven leader with exceptional problem-solving strategies and effective communication skills, driving strategic improvements and client satisfaction. Excel in quality assurance and organizational skills, ensuring seamless workflow and comprehensive reporting.
Overview
11
11
years of professional experience
Work History
Senior Audit Coordinator
Dovenmuehle Mortgage Inc.
Lake Zurich, IL
08.2021 - Current
- Directed planning and execution of audits, ensuring comprehensive reporting within organization.
- Ensured regulatory compliance by identifying risks and recommending strategic improvements.
- Facilitated client communication to outline audit plans and establish completion timelines.
- Reviewed audit findings for adherence to regulations and internal standards.
- Executed tasks with high accuracy to maintain quality control.
- Verified completeness of requests prior to assignment for seamless workflow.
Client Analyst II
Dovenmuehle Mortgage Inc.
Lake Zurich, IL
09.2020 - 08.2021
- Researched and analyzed client issues from account managers and internal departments.
- Resolved open items by navigating appropriate departments and escalating to response teams.
- Documented servicing system using tasking application, adhering to organizational guidelines.
- Provided written confirmation and documentation of research outcomes.
Customer Service Representative/Default services
Dovenmuehle Mortgage Inc.
Lake Zurich, IL
09.2019 - 09.2020
- Processed and identified overnight package deliveries efficiently.
- Sorted and categorized incoming mail for streamlined operations.
- Delivered cash documents and corporate accounting paperwork to cash window.
- Answered calls from foreclosure and bankruptcy queues, routing appropriately.
- Scheduled team breaks and lunches to ensure adequate coverage.
- Trained new team members on all operational processes effectively.
- Managed fax proxy by routing faxes to relevant departments or individuals.
Patient Care Coordinator
Alliance RX Walgreens Prime
Bannockburn, IL
11.2018 - 09.2019
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Maintain knowledge of community services and resources available to patients.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Train new specialist and take difficult cases.
Claims Specialist Team Lead
Gerber National Claim Services
Schaumburg, IL
01.2015 - 10.2018
- Reviewed insurance policies to evaluate coverage adequacy and identify gaps.
- Prepared and verified insurance claim forms for accuracy and completeness.
- Delivered customer service by guiding clients through claims processes and providing referrals.
- Processed small claims to ensure swift resolutions for customers.
- Transmitted claims for payment, coordinating further investigations as needed.
- Contacted insured individuals to obtain necessary information for claims processing.
- Assigned claims to team members while training new specialists in procedural standards.
Education
High School Diploma -
North Chicago Community High School
North Chicago, IL01.2000
Some College (No Degree) - Finance
College of Lake County
Grayslake, ILSkills
- Research and analysis
- Time management
- Microsoft Office Suite
- Customer service and support
- Organizational skills
- Administrative expertise
- Project management
- Leadership abilities
- Office administration
- Auditing and compliance
- Effective communication
- Audit planning and execution
- Regulatory adherence
- Quality assurance
- Client relations
- Problem solving strategies
- Critical thinking skills
- Attention to detail
Phone
224, 440-3286
Timeline
Senior Audit Coordinator
Dovenmuehle Mortgage Inc.
08.2021 - Current
Client Analyst II
Dovenmuehle Mortgage Inc.
09.2020 - 08.2021
Customer Service Representative/Default services
Dovenmuehle Mortgage Inc.
09.2019 - 09.2020
Patient Care Coordinator
Alliance RX Walgreens Prime
11.2018 - 09.2019
Claims Specialist Team Lead
Gerber National Claim Services
01.2015 - 10.2018
High School Diploma -
North Chicago Community High School
Some College (No Degree) - Finance
College of Lake County