Kristin Eberhardt
Royersford,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Spectrum Healthcare, Inc.
09.2011 - 11.2023
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Processed patient intake information and updated medical records prior to treatment.
- Established strong work networks by building professional relationships with physicians and fellow employees.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified documentation to avoid critical errors impacting care delivery and payments for services.
Human Resources Representative
Venture Programs, Inc.
11.2002 - 08.2004
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Updated employee records in HR database system.
- Provided guidance on policies and procedures to employees and managers.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Maintained employee files in compliance with applicable legal requirements.
- Handled confidential information with discretion and sensitivity.
- Organized employee recognition programs to boost morale among staff members.
- Facilitated dispute resolution between employees or between employees and management.
- Assisted in employee recruitment, hiring and interview processes.
Education
Some College (No Degree) - Marketing
Kutztown University of Pennsylvania
Kutztown, PASkills
- Program Oversight
- Filing and Recordkeeping
- Office Administration
- Creative Problem-Solving
- Attention to Detail
- Administrative Supervision
- Proficient in Microsoft Office (Excel/Word/Powerpoint)
- Patient Care Coordination
Certification
Society for Human Resource Management member (SHRM)
Durable Medical Equipment annual certification trained (DME)
Timeline
Patient Care Coordinator
Spectrum Healthcare, Inc.
09.2011 - 11.2023
Human Resources Representative
Venture Programs, Inc.
11.2002 - 08.2004
Some College (No Degree) - Marketing
Kutztown University of Pennsylvania