Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristin Eppinette

Rayville,LA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Customer Advocacy Specialist

Lumen Technologies
11.2020 - Current
  • Initiate contact and respond to customers who contact Lumen via Unresolved Issues page and social media sites
  • Interpret needs of customers to provide exceptional service as first point of contact
  • Identify and research cause of customer's issue using strategic questions and active listening, while providing accurate information
  • Resolve difficult situations and manage customer expectations by acknowledging concerns and initiating appropriate actions while engaging leadership as needed
  • Evaluate and resolve complex issues requiring conflict management abilities, problem solving skills, strong communication skills, and maintaining professional atmosphere

Customer Order Specialist

CenturyLink
03.2019 - 11.2020
  • Maintained/exceeded the company's standard of quality and time adherence for inbound chat queue
  • Resolved complex problems spanning several lines of business and provided resolution for external and internal customers
  • Applied all new legal requirements for clear communication with internal and external customers
  • Maintained adherence and responded with resolutions on corporate escalations daily.
  • Followed all company policies and procedures to deliver quality work.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.

Teller

BancorpSouth
01.2017 - 02.2019
  • Ensured compliance with banking policies and audit procedures, maintained and balanced cash drawers daily
  • Developed and maintained good working relationships with customers, clients and co-workers
  • Maintained appropriate cash limits, cashed checks, established deposits and issued cashier's checks, cash orders, money advances and fund transfers
  • Calculated and submitted cash orders for the branch making sure that we met all cash demands to run a successful business day
  • Coordinated cash and coin movements with main vault and armored courier.

Assistant Manager

Johnny's Pizza House
07.2014 - 01.2017
  • Manage store supplies, vendors, and upkeep
  • Maintain an organized file system
  • Interview, hire, train, and supervise over 20 employees
  • Calculate and input information such as inventory and payroll
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed customer transactions promptly, minimizing wait times.

Education

High School Diploma -

Rayville High School
Rayville, Louisiana
05.2012

Skills

  • Professional phone etiquette
  • Expert communication skills
  • Customer Relations
  • Documentation Management

References

  • Aaron Turner, Supervisor of Operations, Customer Advocacy Group, Lumen Technologies, Aaron.Turner@lumen.com, (208) 207-2213
  • Yvonne Turner, Customer Success Advocate, Global Partner Solutions, Lumen Technologies, Yvonne.Turner@Lumen.com, (318) 417-3395
  • Karen Brownell, Analyst I, Customer Advocacy Group, Lumen Technologies, Lesley.K.Brownell@lumen.com, (318) 237-9503

Timeline

Customer Advocacy Specialist

Lumen Technologies
11.2020 - Current

Customer Order Specialist

CenturyLink
03.2019 - 11.2020

Teller

BancorpSouth
01.2017 - 02.2019

Assistant Manager

Johnny's Pizza House
07.2014 - 01.2017

High School Diploma -

Rayville High School

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Kristin Eppinette