Kristin Estes
Rolesville,NC
Summary
Compassionate and detail-oriented professional pursuing Nurse Aide I certification, with a strong background in customer service, administrative coordination, and family-facing roles. Eager to contribute to a pediatric healthcare team by delivering exceptional front desk support and fostering a welcoming environment for families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Youth Director
YMCA of the Triangle – Southeast Raleigh YMCA
Raleigh, North Carolina
06.2023 - 10.2025
- Delivered exceptional customer service to families and community partners in a fast-paced environment.
- Managed administrative operations, including scheduling, data entry, and compliance tracking.
- Fostered relationships with local schools and organizations to enhance program outreach.
- Supervised staff training to maintain consistent service quality and safety adherence.
- Represented YMCA at community meetings to promote collaboration and build trust.
- Coordinated staff and volunteer schedules to ensure adequate program coverage.
Outreach Program Coordinator
Kerr Family - YMCA of the Triangle
Raleigh, North Carolina
10.2022 - 06.2023
- Coordinated community outreach programs, engaging families in health initiatives.
- Developed partnerships with local organizations to promote YMCA resources effectively.
- Managed registration processes for program participants at YMCA, ensuring smooth operations.
- Analyzed data from surveys and evaluations to assess impact of outreach activities.
- Maintained regular communication with stakeholders to align on program goals.
Onsite After School - Site Coordinator
Kerr Family - YMCA of the Triangle
Raleigh, North Carolina
07.2021 - 10.2022
- Coordinated daily after-school programs for diverse student groups to foster engagement.
- Developed activities promoting social and emotional learning among participants.
- Communicated program updates and student progress to parents regularly.
- Managed staff and volunteer scheduling to enhance program efficiency.
- Trained new staff on policies, procedures, and best practices for child safety.
- Monitored student behavior to ensure adherence to program rules and guidelines.
Summer Day Camp Office Manager
Kerr Family - YMCA of the Triangle
Raleigh, North Carolina
05.2022 - 09.2022
- Streamlined daily office operations to enhance workflow efficiency.
- Managed inventory of office supplies and equipment to ensure availability.
- Developed and maintained filing systems for confidential documents.
- Handled phone calls and responded to emails promptly.
- Facilitated communication between parents and camp staff regarding camper requirements.
Education
Nurse Aide I Certification -
Wake Technical Community College
Raleigh, NC02.2025
Skills
- Family service excellence
- Communication skills
- Front desk coordination
- Appointment scheduling and EMR systems
- Conflict resolution and communication
- Data entry and records management
- Microsoft Office and Google Workspace
- CPR, first aid and emergency response
- Team leadership and multitasking
Certification
- Nurse Aide I Certification – In Progress, Expected February 2025
- YUSA Leader Certification
- First Aid / CPR Certified
- Administering Emergency Oxygen
- EMAT (Emergency Medical Administration Training)
Timeline
Youth Director
YMCA of the Triangle – Southeast Raleigh YMCA
06.2023 - 10.2025
Outreach Program Coordinator
Kerr Family - YMCA of the Triangle
10.2022 - 06.2023
Summer Day Camp Office Manager
Kerr Family - YMCA of the Triangle
05.2022 - 09.2022
Onsite After School - Site Coordinator
Kerr Family - YMCA of the Triangle
07.2021 - 10.2022
Nurse Aide I Certification -
Wake Technical Community College