Kristin Ferrante

· Managed all aspects of showroom including purchasing, maintaining vendor relationships, creating displays, restocking, customer support, marketing, and gathering customer feedback

· Surpassed previous annual revenue targets, growing from $33,000 to 50,000

· Created customized seasonal displays for Spring/Summer (Easter gifts and spring gardening), Autumn (Halloween and autumn home decor), and Winter (Christmas gifts and decoration)

· Adjusted purchases and displays based on post-pandemic changes in demographics of customer base, investing in higher end items

· Collaborated with staff to ensure follow through on display vision

· Organized marketing communications including formal advertisements and social media

· Provided tailored styling based on customized tastes and needs for walk-in clients daily, along with outfitting clients for full wardrobe or special occasion events by appointment

· Supported purchase ordering by documenting customer feedback and trends directly to owner

· Traced missing material and shipments through maintaining close vendor and customer communications

· Led social media and marketing strategy through daily posting of stylized outfits

· Maintained warm, welcoming environment for clients through approachable demeanor and conversation

· Provided consistently exceptional service to high volume of daily customers, including ensuring a constantly updated knowledge of the restaurant’s changing offerings

· Developed rapport with guests and assisted in generating repeat business by providing strong customer service

· Operated POS terminals and completed opening and closing checklists to ensure smooth operations

· Maintained strong brand standards in all aspects of the role, from preparing for a bride’s visit, to creating an elevated and welcoming environment, to packaging custom and high value purchases

· Worked closely with the Bridal Services Client Relations team for bridal accessory and tailoring appointments

· Entrusted with additional organizational responsibilities beyond original scope for other interns, such as updating databases and other clerical work