Summary
Overview
Work History
Education
Skills
Certification
Phone
References
Timeline
Generic

Kristin Flori

Greene,Rhode Island

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Rehab Clinical Team Manager for the Home Care Team (East Region) and Acting IRU Rehab Director

Hartford Healthcare
08.2019 - Current
  • Responsible for leading, supervision and oversight of clinical rehabilitation services with a strong focus on high quality, evidenced based pathways and achievement, patient centered outcomes and staff growth and retention
  • Conduct pre-admissions screens and thorough patient assessments to identify patients for potential admission
  • Ensure high quality, cost-effective service is delivered by the departments while keeping within the realm of the strategic plan as well as the Program's goals and objectives
  • Provides direct patient care as needed that is specific to each patient's needs
  • Assist in management of daily operations of 2 different interdisciplinary care teams
  • Promote the delivery of outcome based, cost effective care by utilizing metric-driven decisions and value-based care
  • Collaborate with all team members to achieve exceptional outcomes
  • Assure the development of personnel qualifications and policies
  • Identifies and facilitates professional development needs and competency of staff through supervisory visits with staff to evaluate clinical performances
  • Maintains compliance with regulatory agency policies and procedures by providing staff guidance in making clinical and case management decisions that are cost effective and focused on clinical outcomes while ensuring clinical excellence
  • Accountable for team performance in achieving desired clinical and operational performance measures
  • Resolves patient care problems collaboratively with internal/external customers
  • Oversees the daily patient assignments for clinical staff based on client needs and staff competency to maintain team productivity standards
  • Coordinates referrals and ensures timeliness of care and timeliness of adjunct service delivery
  • Ensures coordination of patient care, including communication with all physicians involved in the plan of care
  • Determines staffing needs and coordinates hiring to meet service demands for assigned geographic areas
  • Hires, trains, coaches and evaluates staff.

Per Diem Physical Therapist

YNHH At Lawrence And Memorial Hospital
07.2019 - Current
  • Provide comprehensive assessments to determine appropriate interventions for each individual case.
  • Record patient prognosis, treatment and responses into reports and patient charts.
  • Efficiently managed caseloads while maintaining high-quality care standards for all patients under my supervision.
  • Collaborate with multidisciplinary healthcare teams to optimize patient care and outcomes.

Interim Rehab Director

Davis Place Nursing and Rehabilitation Center
02.2019 - 05.2019
  • Responsible for revamping and supporting overall rehab budgets, operations, trainings as well as department specific programs (including ortho, cardiac, pulmonary, stroke and HOSPICE recovery and care)
  • Manage PPS details efficiently to ensure high quality clinical care while maximizing reimbursement for the facility
  • Created guidelines, efficient workflows and metrics for PT/OT/SLP to improve efficiency and meet facility goals
  • Provision of physical therapy services to sub-acute and LTC residents as needed.

Regional Operations Specialist/Director of Rehab/Registered Physical Therapist

Fusion Rehab Services
05.2018 - 12.2018
  • Responsible for oversight/overall coordination of all activities and services provided by the rehabilitation departments
  • Work closely with Rehab Directors in assigned SNFs and ALFs to ensure adherence to all policy and procedures
  • Work with COO, assist in the review/attainment of business goals of each facility
  • Assist Rehab Directors in determining and scheduling of staff relative to resident needs to meet PPS requirements and efficiency standards
  • Complete required HR functions including interviewing candidates, conducting performance/competency reviews, monitoring time sheets and managing the progressive discipline process
  • Adhere to state, federal and fiscal intermediary guidelines, ensuring all designated facilities documentation/treatment conforms to documentation/billing policy and procedures
  • Assist in the assurance that the physical surroundings and equipment are sanitary, orderly and free from conditions that may cause safety hazards
  • Provide oversight and direction to Rehabilitation Directors as well as staff members in ethical, regulatory, procedural, professional and standards of practice guidelines
  • Provision of physical therapy services to sub-acute and LTC residents as needed.

Director of Rehab/Registered Physical Therapist

Summit Commons Nursing and Rehabilitation Center
03.2017 - 05.2018
  • Responsible for overall administration, scheduling, clinical planning, adherence to productivity, development and operations of all therapy programs
  • Assist in developing and monitoring department budgets, including oversight of Med A/Med B, CMI, Medicaid, PPS HMO management and utilization
  • Prepare reports referencing rehab services
  • Acting as rehab liaison between administration, patients, physicians and other health care workers
  • Provide mentorship, instruct, and assist therapy staff members
  • Provision of physical therapy services to sub-acute and LTC residents as needed.

Ancillary Services Manager

Brookdale Senior Living Solutions, RI Network
04.2012 - 01.2017
  • Oversight of 23 staff members across 9 AL/IL communities, including memory care and health care center units, in addition to general community for home care and outpatient services (all disciplines) and clinical liaison between nursing/rehab/physicians/caregivers/patients.
  • Responsible for interviewing/hiring/orientation of new staff members, scheduling/monitoring productivity, implementation of action plans, ensure compliance with annual requirements, Home Health supervisory visits for staff/CNAs, yearly staff performance reviews; weekly payroll review/approval; financial analysis; staff/community/resident in-services; and chart audits.
  • Maintaining outpatient accreditation, writing annual program evaluations, completing bi-weekly/monthly billing close-outs, hosting mock surveys, completing SOX audits (internal documentation/compliance review), and obtaining insurance verification/pre-authorization as needed. Providing home care/OP services as needed.
  • Program Development: including quarterly health fairs, monthly health talks, weekly BP clinics, “Ask a Nurse” clinics, OTAGO/balance clinics, “Glam Day”, restorative programs, motorized wheelchair clinics, fall prevention programs, and annual walking programs.
  • Partnering with Health & Wellness Directors and Sales Representatives for internal and external marketing. Such as assisting in annual Medicare coverage informational sessions, Honor Flights, visiting physicians and local community discharge planners/social workers at SNFs/hospitals, and providing private home safety evaluations.
  • Providing home care/OP services as needed.

Registered Physical Therapist

Elite Physical Therapy
12.2011 - 04.2012
  • Providing physical therapy services for out-patient orthopedic/sports medicine based clientele
  • Mentoring colleagues and students in assessing patients rehabilitative needs, developing specific treatment goals and implementation of evidence based practices for functional outcomes
  • Maintaining documentation of treatment, response and progress
  • Performing complimentary screening of acute/chronic orthopedic pain for education/guidance in preventative measures and wellness.

Registered Physical Therapist

Day Kimball Hospital
05.2010 - 11.2011
  • Providing physical therapy services for out-patient orthopedic clientele
  • Assessing patients rehabilitative needs, developing specific plans of care, work simulation and treatment goals
  • Maintaining documentation of treatment, response and progress
  • Supervising PTA in all physical therapy treatments
  • Mentoring new graduates in evidence based practice/clinical outcomes.

Registered Physical Therapist

Kent Hospital
03.2001 - 05.2010
  • Providing physical therapy services for acute care, acute-rehab and outpatient clientele
  • Assessing patients rehabilitative needs, jointly developing patient plans of care and treatment goals and conducting physician prescribed programs for medical patients
  • Maintaining documentation of treatment, response and progress
  • Supervising PTAs in all physical therapy treatments
  • Re-development/implementation of a semi-annual community outreach program.

Registered Physical Therapist

Sundance Rehabilitation Corporation
03.1998 - 03.2001
  • Experience in geriatric sub-acute and long term care therapy programs.

Rehab Coordinator/Therapy Program Manager

Sundance Rehabilitation Corporation
  • Performed routine rounds in nursing homes, performed histories and physical examinations, discussed cases with physicians and other health professionals to prepare comprehensive patient care plans, acting as on-site supervisor, attending facility meetings, compliance with policies, procedures, regulations and quality control, billing manager for PPS/Medicare guidelines, provided comprehensive training in PT techniques to nursing and other medical personnel as well as family members.

Registered Physical Therapist/Therapy Coordinator

Brookdale Senior Living Solutions, RI Network
  • Providing and directing home care and/or out-patient physical therapy services to memory care, assisted living and independent living patients
  • Including assessment, treatment, program planning and implementation, related documentation and communication
  • Overseeing out-patient program development and coordinating staffing in 2 communities
  • Partnering with the Regional Director to supervise Physical Therapists/Assistants, Occupational Therapists/Assistants, Speech Therapists and aides in the implementation of treatment plans
  • In addition to supervising students and volunteers.

Rehab Aide

Sundance Rehabilitation Corporation
  • Worked under close supervision of licensed Physical Therapist/Assistants: transporting patients to and from treatment area, performed clerical duties such as taking inventory/answering telephone, administered active therapeutic exercises, heat/ice treatments.

Rehab Director/Outpatient Administrator/Lead Healthcare Services Manager/Registered Physical Therapist

Brookdale Senior Living Solutions, RI Network
04.2012 - 01.2017
  • Oversight of 23 staff members across 9 AL/IL communities including memory care and health care center units, in addition to general community for home care and outpatient services
  • Clinical liaison between nursing/rehab
  • Responsible for interviewing/hiring/orientation of new staff members, scheduling/monitoring productivity, implementation of action plans, ensure compliance with annual requirements, Home Health supervisory visits for staff/CNAs, yearly staff performance reviews; weekly payroll review/approval; financial analysis; staff/community/resident in-services; and chart audits
  • Maintaining outpatient accreditation, writing annual program evaluations, completing bi-weekly/monthly billing close-outs, hosting mock surveys, completing SOX audits, and obtaining insurance verification/pre-authorization as needed
  • Providing home care/OP services as needed.

Education

Bachelor of Science - Physical Therapy

Quinnipiac College
01.1998

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Performance Management
  • Staff Development
  • Cross-Functional Teamwork
  • Performance Evaluations

Certification

  • Licensed RPT, State of Rhode Island
  • Licensed RPT, State of Connecticut
  • Certified Clinical Instructor
  • Certified Dementia Practitioner
  • CPR/BLS Certified

Phone

(401) 385-9071, (401) 499-7715

References

Available upon request.

Timeline

Rehab Clinical Team Manager for the Home Care Team (East Region) and Acting IRU Rehab Director

Hartford Healthcare
08.2019 - Current

Per Diem Physical Therapist

YNHH At Lawrence And Memorial Hospital
07.2019 - Current

Interim Rehab Director

Davis Place Nursing and Rehabilitation Center
02.2019 - 05.2019

Regional Operations Specialist/Director of Rehab/Registered Physical Therapist

Fusion Rehab Services
05.2018 - 12.2018

Director of Rehab/Registered Physical Therapist

Summit Commons Nursing and Rehabilitation Center
03.2017 - 05.2018

Ancillary Services Manager

Brookdale Senior Living Solutions, RI Network
04.2012 - 01.2017

Rehab Director/Outpatient Administrator/Lead Healthcare Services Manager/Registered Physical Therapist

Brookdale Senior Living Solutions, RI Network
04.2012 - 01.2017

Registered Physical Therapist

Elite Physical Therapy
12.2011 - 04.2012

Registered Physical Therapist

Day Kimball Hospital
05.2010 - 11.2011

Registered Physical Therapist

Kent Hospital
03.2001 - 05.2010

Registered Physical Therapist

Sundance Rehabilitation Corporation
03.1998 - 03.2001

Rehab Coordinator/Therapy Program Manager

Sundance Rehabilitation Corporation

Registered Physical Therapist/Therapy Coordinator

Brookdale Senior Living Solutions, RI Network

Rehab Aide

Sundance Rehabilitation Corporation

Bachelor of Science - Physical Therapy

Quinnipiac College

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Kristin Flori